Intermittent Issues

Resolved Matt
(@mattm3)

4 years ago

Hi,

We have recently switched to the YITH PayPal Express Checkout for WooCommerce plugin as the one recommended by WooCommerce was causing so many issues for my clients website. However, we are still having some intermittent issues using this plugin. Some customers are checking out fine but others don’t have the option to checkout by inputting their card details.

I can send the logs over to you but would rather do this via email if that’s OK?

Thanks

Matt

Viewing 5 replies - 1 through 5 (of 5 total)

Armando
(@geckod22)

4 years ago

Hi there,
can you send us some screenshots about the checkout process?

Thread Starter Matt
(@mattm3)

4 years ago

Hi Armando,

Every time I have tested it is fine but my clients customers are having a lot of problems so it’s difficult for me to get any screenshots. Below is an email I received from my client not long ago.

We’re still getting complaints in and lots of phone calls! There’s a lot of cancelled orders in the system again.

We would really appreciate it if you could get the issues resolved as it’s making unnecessary work and also the customers are getting annoyed.

I can provide access to the website for you to have a look but I would need to do this via email rather than on a public forum.

Thanks

Matt

Plugin Support Alberto Ruggiero
(@witcher83)

4 years ago

Hello @mattm3
Please, do not offer any access to your site (even passing data privately), as this is a violation of the forum guidelines (read here: https://wordpress.org/support/guidelines/#the-bad-stuff).

However, I understand that the problem can be somewhat annoying, but if your client can make a video recording of what is happening we can try to help you. You can optionally make him use one of these tools:

https://www.loom.com/
https://nimbusweb.me/screenshot.php

And it is also important to let us know which operating system and browser (and in which versions) they are using so as to have the situation as clear as possible.

Let us know 🙂

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

4 years ago

Alberto that was a great reply. 😀

@mattm3 It is not safe for anyone to give anyone else access to their site. It’s not safe for support people like Alberto either. That includes on the forums, email, Twitter, smoke signals, etc.

No developer wants to ask “Hey, do I have any liability insurance??”

https://wordpress.org/support/guidelines/#the-bad-stuff

Thread Starter Matt
(@mattm3)

4 years ago

@witcher83 my mistake, I thought you were one of the developers of the plugin.

Due to the issues with the PayPal plugins we have used, my client has now moved to Stripe which seems to be working OK so far.

Thanks for the help 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

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