Interesting!

  • Resolved KTS915

    (@kts915)


    10 years, 5 months ago

    There’s definitely a need for a good, straightforward support tickets plugin in WordPress, and this looks a bit different from others. So I’m intrigued.

    I’ve run into a couple of issues in my initial testing. First, I have installed it on a test site which is already secured by a membership plugin, and users can only access the site by logging in. Yet, if I want to get to the tickets page of Support Ticket System, it wants me to login with a username and password. It would be better if the plugin could detect that I am already logged in.

    Secondly, I am not sure what the back-end User Administration page is for. And it also wants me to login in again when I am already logged in.

    Thirdly, the User Administration page is also very German, in that expects to call everyone either Mr. or Mrs. X. That won’t work in English! If the page is needed at all (and I don’t know if it really is) this will need to allow for first or full names without a salutation.

    https://wordpress.org/plugins/simple-support-ticket-system/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author en0x

    (@en0x)

    10 years, 5 months ago

    Hi,
    my idea was it, to create a Ticket System completly for the front-end, because maybe you want people to handle the tickets, who should not get access to the back-end of wordpress. Therefore i made a login independent from wordpress and to create these users you use the back-end ‘User Administration’ page. The login is also needed to track which user works on which ticket. But you are right, it is not that comfortable to login again, whenyou are already logged in into wordpress. Maybe i can include, that you can log in with both, wordpress and the ticket system user.

    The salutation was for a mail notification about your ticket status, like who works on it and is it pending and thinks like this, but it’s not completed yet, so i should remove it until this function is ready.

    Does thinks get a little bit clear and are there other questions?

    Thread Starter KTS915

    (@kts915)

    10 years, 5 months ago

    Thanks for the explanations!

    my idea was it, to create a Ticket System completely for the front-end, because maybe you want people to handle the tickets, who should not get access to the back-end of wordpress.

    That’s great! I completely agree with this. In fact, it’s exactly what I am looking for.

    Maybe i can include, that you can log in with both, wordpress and the ticket system user.

    Yes, please!

    Plugin Author en0x

    (@en0x)

    10 years, 5 months ago

    That’s great! I completely agree with this. In fact, it’s exactly what I am looking for.

    That’s cool!

    I made a first small update to delete the salutation. I am going to look for the login update the next days.

    Thread Starter KTS915

    (@kts915)

    10 years, 5 months ago

    Thanks! Just updated!

    I have one other suggestion to go together with recognizing when someone has logged in through WordPress. When a user goes to submit a ticket, the name, email, and optional fields should not appear because the plugin and site should already recognize who the user is.

    And one more suggestion (relevant whether the user is logged in or not) is that there should be a designated title field. This will make it much easier to locate each ticket.

    Thread Starter KTS915

    (@kts915)

    10 years, 5 months ago

    Another suggestion (sorry!)

    In /simple-support-ticket-system/includes/form.php you have a number of instances of translatable strings followed by :

    But the : is placed outside the translatable string. Could you move it to be inside the string, please? In other words, for example:

    <span class="required2"><?php _e('Problem', 'ticket-system-simple'); ?>:</span> would become

    <span class="required2"><?php _e('Problem:', 'ticket-system-simple'); ?></span>

    Thank you!

    Plugin Author en0x

    (@en0x)

    10 years, 5 months ago

    I have one other suggestion to go together with recognizing when someone has logged in through WordPress. When a user goes to submit a ticket, the name, email, and optional fields should not appear because the plugin and site should already recognize who the user is.

    Well that are good ideas i think, only the optional fields should not diesappear, an upcoming feature will be to rename these fields as you want.

    And one more suggestion (relevant whether the user is logged in or not) is that there should be a designated title field. This will make it much easier to locate each ticket.

    A title is also a great idea, i’m going to implement that.

    But the : is placed outside the translatable string

    I put them outside because it is’nt important for the translation, but i can do that. When you are into code, feel free to create a pull request on GitHub, this will simplify my work a lot 🙂

    Plugin Author en0x

    (@en0x)

    10 years, 5 months ago

    I had some free time, today so i released an update with these things included.:)

    Thread Starter KTS915

    (@kts915)

    10 years, 5 months ago

    Thanks for all of this. I’m not a developer, so I don’t know how to do a pull request on GitHub, but I’ll try to see if I can do that if relevant in future!

    I have a couple of new suggestions, but I think it would probably be better to start a new thread.

Viewing 8 replies - 1 through 8 (of 8 total)

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