Instance.php error

  • Resolved joyfulstyle

    (@joyfulstyle)


    5 years, 10 months ago

    Hello,
    my website use wordpress 5.4, and from the last cloudinary updat realese 2.0 ver, my website return this
    Warning: require_once(/home13/mydomain/public_html/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/instance.php): failed to open stream: No such file or directory in /home13/mydomain/public_html/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/cloudinary.php on line 37

    How can i fix this?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Erwin @ Cloudinary

    (@erwincloudinary)

    5 years, 10 months ago

    Hi Joyfulstyle,

    I’m Erwin from Cloudinary, thanks for reaching out to us on this.
    I just tried to install 5.4 with the latest Cloudinary v2 plugin and unable to reproduce this.
    Can you try and make sure the mentioned file exist? Please try to run listing below and share the result:

    ls -ltr /home13/mydomain/public_html/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/cloudinary.php

    Looking forward to your response.

    Regards,
    Erwin Lukas

    Thread Starter joyfulstyle

    (@joyfulstyle)

    5 years, 10 months ago

    Hi Erwin,
    Thank you for the fast answer.

    After the fatal error my plugin doesn’t activate anymore, only showing the error line. However, after uninstalling and reinstall the plugin, works perfectly,the only problem is this: my photos are detacched from my products. Any chance to auto reattache ?

    Thank you,
    Joyfulstyle

    Plugin Support Erwin @ Cloudinary

    (@erwincloudinary)

    5 years, 10 months ago

    Hi Joyfulstyle,

    Glad to hear that the plugin works now.
    Regarding the photos are detached from your product, can you share more information on this? Can you share screenshot and other information for me to reproduce this?
    If don’t feel comfortable sharing this information here, please feel free to open a ticket with all the details on our support portal

    Looking forward to your response.

    Regards,
    Erwin Lukas

Viewing 3 replies - 1 through 3 (of 3 total)

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