Installing ocean extra crashes server

  • turls2201

    (@turls2201)


    1 year, 5 months ago

    Have had a number of issues with Ocean extra, the latest is
    Fatal error: Out of memory (allocated 10485760 bytes) (tried to allocate 4294967296 bytes) in /homepages/44/d4297173619/htdocs/wordpress/wp-content/plugins/ocean-extra/includes/freemius/includes/managers/class-fs-plugin-manager.php on line 90

    This appears to be a massive amount of memory to allocate.

    PHP version 8.2
    WP version 6.62
    OCEAN – latest

    I was getting error about until I upped the memory in php.ini and in wp-config.php

    PHP Fatal error Uncaught TypeError: OE_Icon_Picker_Types_Registry::add(): Argument #1 ($type) must be of type OE_Icon_Picker_Type, OE_Icon_Picker_Type_Font_Awesome given, called in /homepages/44/d4297173619/htdocs/wordpress/wp-content/plugins/ocean-extra/includes/menu-icons/includes/library/icon-selector/icon-selector.php on line 184 and defined in /homepages/44/d4297173619/htdocs/wordpress/wp-content/plugins/ocean-extra/includes/menu-icons/includes/library/icon-selector/includes/registry.php:75

    I assume this error maybe because the objects could not be created?

    Cheers Ian

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Shahin

    (@skalanter)

    1 year, 5 months ago

    Hello @turls2201,

    Thank you for reaching out,

    The first issue is due to a memory limit caused by the server, but you can resolve this by increasing the memory in wp-config.php.
    Take a look at this link: https://developer.wordpress.org/apis/wp-config-php/#increasing-memory-allocated-to-php.

    Regarding the second issue, I tried testing various scenarios but couldn’t replicate this error at all. Could you let me know the last actions you took aside from updating?
    Or tell us what settings/conditions on your website have made that error.

    I want to see if I can reproduce this issue somewhere other than your website.

    One guess is that Ocean Extra may have been interrupted due to an incomplete update. Please delete and reinstall it manually through your hosting’s file manager or via FTP.

    Also, kindly, provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to http://pastebin.com/ or https://gist.github.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png (you can remove your email address from the content).

    In the meantime, if possible, perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins, then activate them one by one and check for this issue. Continue doing this until you find out what product is causing a conflict with our product. Then provide the details as explained above.

    Please keep us updated on the outcome.
    Thank you,

    I hope it helps.
    Best Regards

    • This reply was modified 1 year, 5 months ago by Shahin.
    Thread Starter turls2201

    (@turls2201)

    1 year, 5 months ago

    Hi
    Thanks for response- I agree on first BUT its the amount of memory that is being allocated 4294967296 byte ( and sometime a lot more) is 4G which is massive – I have increase memory in php.ini to 4096M and similar in wp-config.php

    As for the plugin – I have probably uninstalled and re-installed about 10 times already so am sure there is no issue with installing, though I will try disabling the base theme. The error appears to occur when I enable when more than x plugins are enabled – like the memory is running out, but these enable fine when ocean extra is not enabled.

    I think I have a weird error and on testing probably not a Ocean Extra issue but no idea how to solve. I think the root cause. It is very strange as I installed an extra plugin and it is not working!

    VERY weird.

    ` wp-core

    version: 6.6.2
    site_language: en_GB
    user_language: en_GB
    timezone: Europe/London
    permalink: undefined
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 1
    dotorg_communication: true wp-paths-sizes

    wordpress_path: /homepages/44/d4297173619/htdocs/wordpress
    wordpress_size: loading…
    uploads_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/uploads
    uploads_size: loading…
    themes_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/themes
    themes_size: loading…
    plugins_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/plugins
    plugins_size: loading…
    fonts_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/uploads/fonts
    fonts_size: loading…
    database_size: loading…
    total_size: loading… wp-dropins (1)

    db.php: true wp-active-theme

    name: OceanWP Child Theme (oceanwp-child-theme-master)
    version: 1.0
    author: OceanWP
    author_website: https://oceanwp.org/
    parent_theme: OceanWP (oceanwp)
    theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
    theme_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/themes/oceanwp-child-theme-master
    auto_update: Disabled wp-parent-theme

    name: OceanWP (oceanwp)
    version: 4.0.1
    author: OceanWP
    author_website: https://oceanwp.org/about-oceanwp/
    theme_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/themes/oceanwp
    auto_update: Disabled wp-themes-inactive (2)

    Hemingway: version: 2.3.2, author: Anders Norén, Auto-updates disabled
    Storefront: version: 4.6.0, author: Automattic, Auto-updates disabled wp-mu-plugins (1)

    WordPress automation by Installatron: author: (undefined), version: (undefined) wp-plugins-active (8)

    Debug Bar: version: 1.1.6, author: wordpressdotorg, Auto-updates enabled
    Debug Log Manager: version: 2.3.3, author: Bowo, Auto-updates enabled
    Ocean Custom Sidebar: version: 1.1.3, author: OceanWP, Auto-updates enabled
    Ocean Extra: version: 2.4.1, author: OceanWP, Auto-updates enabled
    Ocean Modal Window: version: 2.3.0, author: OceanWP, Auto-updates enabled
    Query Monitor: version: 3.16.4, author: John Blackbourn, Auto-updates enabled
    WP Activity Log: version: 5.2.1, author: Melapress, Auto-updates enabled
    WP Debugging: version: 2.11.24, author: Andy Fragen, Auto-updates enabled 

    wp-plugins-inactive (9)

    Contact Form 7: version: 5.9.8, author: Takayuki Miyoshi, Auto-updates enabled
    Font Awesome: version: 4.5.0, author: Font Awesome, Auto-updates disabled
    Jetpack Protect: version: 3.1.1, author: Automattic - Jetpack Security team, Auto-updates enabled
    One Time Login: version: 0.4.0, author: Daniel Bachhuber, Auto-updates enabled
    Really Simple CAPTCHA: version: 2.3, author: Takayuki Miyoshi, Auto-updates enabled
    SumUp Payment Gateway For WooCommerce: version: 2.6.4, author: SumUp, Auto-updates enabled
    WooCommerce: version: 9.3.3, author: Automattic, Auto-updates enabled
    WooCommerce Legacy REST API: version: 1.0.4, author: WooCommerce, Auto-updates disabled
    WP Crontrol: version: 1.17.0, author: John Blackbourn, Auto-updates disabled wp-media

    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    imagick_version: Not available
    file_uploads: 1
    post_max_size: 64M
    upload_max_filesize: 64M
    max_effective_size: 64 MB
    max_file_uploads: 20
    gd_version: 2.3.0
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.53.3 wp-server

    server_architecture: Linux 4.4.400-icpu-100 x86_64
    httpd_software: Apache
    php_version: 8.2.24 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 5000
    time_limit: 50000
    memory_limit: -1
    max_input_time: -1
    upload_max_filesize: 64M
    php_post_max_size: 64M
    curl_version: 7.74.0 OpenSSL/1.1.1w
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2024-10-25T16:35:20+00:00
    utc-time: Friday, 25-Oct-24 16:35:20 UTC
    server-time: 2024-10-25T17:35:19+01:00 wp-database

    extension: mysqli
    server_version: 10.6.15-MariaDB-1:10.6.15+maria~deb11-log
    client_version: mysqlnd 8.2.24
    max_allowed_packet: 67108864
    max_connections: 3000 wp-constants

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /homepages/44/d4297173619/htdocs/wordpress/wp-content
    WP_PLUGIN_DIR: /homepages/44/d4297173619/htdocs/wordpress/wp-content/plugins
    WP_MEMORY_LIMIT: 256M
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: true
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: true
    SCRIPT_DEBUG: true
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined wp-filesystem

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    fonts: not writable
    mu-plugins: writable
    Shahin

    (@skalanter)

    1 year, 4 months ago

    Hello @turls2201,

    Thank you for reaching out,

    I’ve tried to conduct extensive checks in various conditions, but unfortunately, I couldn’t find any issues on our side. Can you please let us know how much custom code you have in the child theme?

    Since you may have many customizations in the child theme on your website, please do the steps below and recheck your issue and let us know the results.

    Troubleshooting child theme:
    1- Remove all customization on the child theme.
    2- add your customization one by one to the child theme.
    3- After adding each customization code, check your issue

    Note 1: in the staging website, if you have a cache plugin or server cache. You need to clear its cache contents or disable them.

    Note 2: Please get a full backup from your website before removing all customization.

    Note 3: Kindly use the latest version of OceanWP (v4.0.2) and Ocean Extra (v2.4.2)

    Please keep us posted,
    Thank you.
    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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