@emilybop
Hello mate,
Please share some screenshots to describe your issue.
You can use this tool to copy/paste your screenshots here easily: https://snipboard.io
Best regards, QuadLayers Support Team.
@emilybop
Hello Emily,
To address the issue you’re encountering, could you please attempt to create a new feed? Additionally, we recommend clearing your website’s cache if you’re using a plugin for this purpose, as well as clearing your browser’s cache to see if that resolves the issue.
If the problem persists, could you kindly provide us with the URL of your website so we can investigate the error further?
Best regards, QuadLayers Support Team
Hi,
I’m still seeing the issue. I’ve done the following:
- Delete & re-add the Instagram account
- Delete and recreate a new feed
- Clear all caches (both website & browser)
Here is a link to the page: https://www.kppm.com/careers-2/
Any thoughts?
If you need any more screenshots or more information, please let me know. Thank you.
Hello @emilybop,
Could you please try deactivating the Autoptimize plugin? It appears that this caching plugin is causing a conflict with Social Feed Gallery.
https://snipboard.io/anuUge.jpg
pro-tip; you can disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.
if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there are troubleshooting tips and info on how to exclude in the AO FAQ.
hope this helps debugging,
frank (ao dev)
Hi,
I temporarily disabled Autoptimize, but I’m still getting the same error. Any thoughts?
@emilybop
Hi Emily,
Could you kindly share your Instagram account (url) with us?
Also, could you specify if your account is personal or business-related?
Moreover, would you be able to create a screencast demonstrating the steps you’re taking to link your account with our plugin? You can utilize http://www.loom.com for effortless screen recordings.
If your account is business, you can explore adding it via the following link: https://socialfeed.quadlayers.com/
Best regards, QuadLayers Support Team.
Hi,
The Instagram account is @keystonepacific – https://www.instagram.com/keystonepacific
This is set up as a personal account.
I’ve created a Loom video at your request: https://www.loom.com/share/cab474e7aee845a38b0296600f98c622?sid=462b3dc5-a253-4f26-8da0-eb0ce03d1c40
The first half of the video is me showing the current settings, then it shows me deleting the connection and re-adding everything. It still shows an error. Please let me know how to proceed.
@emilybop
Hello mate,
We’ve visited your website and noticed that the server is blocking queries to the API. Please take a look at our screenshot: Screenshot
As you can see, the error “{“code”:”rest_no_route”,”message”:”No route was found matching the URL and request method.”,”data”:{“status”:404}}” appears, indicating that there may be a security rule on the server blocking the queries. Could you please reach out to your hosting provider to inquire about any security measures, such as modsecurity, that might be causing these queries to be blocked on your website?
Best regards, QuadLayers Support Team.
@emilybop
Hi Emily, after further review, we believe the problem may not be related to the server blocking queries to the API, as we previously mentioned.
To delve deeper into this and find a solution, it would be really helpful if you could provide us with your Instagram token. With this token, we can run some tests in our local environment to pinpoint the root cause of the problem and provide you with a suitable solution.
Best regards, QuadLayers Suppor Team.
Hi, I get the same error. How can I solve it?
Error: rest_not_logged_in: You are not currently logged in.
Error: rest_not_logged_in: You are not currently logged in.
Hi,
got probably the same issue. Until recently, the Insta feed worked flawlessly. Suddenly, the 400-error in the frontend. I deleted the existing account and tried to connect at new. This is what I get:
“Entwickler-Rolle nicht ausreichend: Entwickler-Rolle nicht ausreichend”
Meanwhile, I deactivated the plugin and installed another one. But I’d love to keep the quadlayers …
The site in question: https://lengger-spil-luet.ch
The insta account in question: lenggerspilluet
Martin
