Hi @valer1e ,
Happy to e-meet you, and thank you for considering the QSM plugin for creating quizzes on your website.
I understand that you recently encountered an issue where the correct answer explanation is not displaying as expected. I sincerely apologize for any inconvenience caused and appreciate your detailed approach in providing screenshots while using the latest version of the QSM plugin.
To better understand the issue, I’d like to clarify:
- Did this issue start occurring after updating to the latest version of the plugin?
- I tested adding the correct answer information on our demo site, and it worked as expected: Screenshot link.
- Additionally, I did not encounter any AJAX function issues during testing: Screenshot link.
- Could you confirm that no changes have been made to the text settings under QSM Variables? The Correct Answer Info variable should be present as shown here: Screenshot link.
To further investigate and identify the root cause, could you please share the URL of the quiz where the correct answer explanation is not appearing?
We are committed to resolving this issue as quickly as possible, ensuring the QSM plugin functions as expected on your website.
Thank you for your time and cooperation. Looking forward to your response.
Best regards,
Dhanush
Hello Danush,
Thank you for your prompt reply.
The Correct info variable is there.
As you can see on the screenshot, if you inspect the browser console there is an error on the code.
Here is the quizz’ link
Thank you again for your help.
Valérie
Hello @valer1e ,
Thank you for your swift response.
I truly appreciate your efforts in reviewing the quiz section and sharing the quiz URL. Our development team will replicate and inspect the issue accordingly. Once we have implemented a fix, I will update you with the details.
Thank you for your valuable cooperation and time.
Best regards,
Dhanush
Hi @valer1e ,
I hope you are doing well. Apologies for the delay in getting back to you.
Our developer has reviewed your quiz URL and found that the issue is likely caused by cached CSS and JavaScript files. We noticed that only one combined cached JavaScript file is being loaded.
For your reference, here is a screenshot of the findings: Screenshot Link.
To resolve this issue, our developer recommends the following steps:
- Disable the “Combine JavaScript” option in your caching plugin.
- Clear your browser cache.
- Refresh the page and check if the issue persists.
If the issue continues after trying these steps, please let us know, and we will be happy to assist you further to ensure everything works as expected.
Thank you for your time and cooperation.
Best regards,
Dhanush
Hello @dhanush22,
I’m going to check that. I will let you know.
Have a nice day,
Valérie
Hi @valer1e ,
Sure! Please take your time, and feel free to let me know if you encounter any difficulties. I’ll be happy to assist you if needed.
Thank you for your time and cooperation.
Warm regards,
Dhanush
Hi @valer1e ,
I hope this message finds you well.
We’re reaching out regarding your recent support ticket concerning the missing information related to correct answers. As we haven’t received a response from you, we’ll be closing the ticket for now.
Please note that this doesn’t mean the issue cannot be revisited. If you still require assistance or have any further questions, feel free to reply to this email or open a new support request. We’re always happy to help.
Thank you for your time and attention.
Best regards,
Dhanush
Hello @dhanush22,
Sorry for the delay of my answer, I’ve been busy.
I did what you recommended, but the issue persists.
I you help me please…
Thank you.
Valérie
Hi @valer1e ,
I hope this message finds you well. Apologies for the delay in getting back to you.
I understand that the previous steps shared did not resolve the issue on your end. I’ve noted the concern, and I will coordinate with our development team to look into this further. If any additional information or clarification is required during our review, I will reach out to you promptly.
Thank you for your continued patience and cooperation.
Best regards,
Dhanush
