Inconsistent Footer Behavior with UEA, Blocksy, and Elementor.

  • Resolved jchw

    (@jchw)


    5 months ago

    Hi guys,

    Please let me thank you sincerely for your time and efforts beforehand. I hope this post can help many others.

    Details:
    We’re using:

    • WordPress
    • Blocksy (parent theme) + Blocksy Child
    • Elementor (free)
    • Ultimate Elementor Addons (UEA – free)
    • WPForms Lite

    We plan to upgrade to the full versions of these plugins/themes, but first, we need to resolve a persistent footer issue.

    The Problem:
    The social media link stack in the Desktop footer displays correctly on some pages but breaks on others.

    Troubleshooting Done (No Permanent Fix, Reoccurring Issue):

    Many things can “fix” the issue. We have to “fix” it everyday.

    The issue reappears ~24 hours after “fixing.”

    • Changes that temporarily resolve it (for ~1 day):
      • Theme/plugin updates (forces a reload).
      • Reinstalling the Blocksy child theme.
      • Resaving permalinks.
      • Reapplying the UEA footer.

    What Doesn’t Work:

    • Different browsers, browser cache, incognito mode.
    • Adjusting global page size in customizer.
    • Creating new pages or recreating existing ones.
    • Changing page access or page template.
    • Modifying container width handling.

    Additional Notes:

    • The Blocksy child theme settings are set to inherit.
    • Question: Is there a page limit for the free UEA footer?
      • Why does it reset after 24hrs? What is happening there?
    • Suspicion: The issue might relate to CSS loading order or page generation timing—if pages loaded sequentially, it might not occur. However, this is just a theory.

    Has anyone encountered this? Any suggestions for a permanent fix?

    Thanks again,

    -JCHW

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter jchw

    (@jchw)

    5 months ago

    Correct picture links.

    Good:

    https://morgantowntop5.com/wp-content/uploads/2025/07/FB_UEA_goodfooter.png

    Bad:

    https://morgantowntop5.com/wp-content/uploads/2025/07/FB_UEA_badfooter.png

    Plugin Support Dhruv

    (@dpandya)

    4 months, 3 weeks ago

    Hi @jchw,

    Thank you for your detailed explanation and for sharing the screenshots. We understand how frustrating recurring footer issues can be.

    To help you further, could you please let us know:

    • Are you using any caching plugins or server-side caching services? Sometimes, aggressive caching can cause changes to revert or not display consistently.
    • Have you tried clearing both your site and browser cache after making updates to the footer?
    • Does disabling other plugins (except for Elementor, Ultimate Elementor Addons, and Blocksy) temporarily resolve the issue?
    • Are there any custom codes or scripts added to your theme or via plugins that might affect the footer?
    • Please check for Combine JS & CSS and HTML Minify features as they can also cause such issues in certain cases.

    Regarding your question, there is no page limit for the free version of Ultimate Elementor Addons footer. The issue you are experiencing does not sound like a limitation, but rather something related to caching or CSS loading as you suspected.

    I have checked on your end and currently the same is working fine : https://share.zight.com/12u86BGn

    If possible, please share any additional details about your site setup or steps to reproduce the issue. This will help us investigate further and suggest a more permanent solution.

    Thank you for your patience and cooperation.

    Best regards,
    Dhruv

    Thread Starter jchw

    (@jchw)

    4 months, 3 weeks ago

    Dhruv and team,

    Thank you for your time and assistance. First, apologies for the incorrect acronym—Ultimate Addons for Elementor (UAE) was mistakenly referred to as “UEA” in the original post.

    The site was left untouched for several days, with the footer issue persisting as described. However, during recent troubleshooting, the footer was temporarily fixed (by reapplying the UAE footer) just hours before the inspection—unfortunate timing.

    Addressing Your Questions:

    1. Caching Plugins / Server-Side Caching?
      • No caching plugins are active. All installed plugins were listed in the original post.
    2. Cache Clearing Attempts?
      • The site cache has been cleared multiple times during troubleshooting.
      • Browser cache has no impact (verified across multiple browsers, incognito modes, and devices).
      • Permalink resets should force a user cache reload, but this is not a sustainable solution.
    3. Plugin Conflict Testing?
      • WPForms has not been disabled, as it’s only used in one unrelated section. It does not appear suspect.
    4. Custom Code/Scripts?
      • No external scripts or custom code affect the footer. Minimal HTML is used in some text fields, but this is unrelated to the broken footer pages.
    5. Combine JS/CSS or Minify Features?
      • Minify sounds incredible, though we have not used it. The footer includes HTML for the copyright year, but this wouldn’t explain inconsistent behavior across pages.

    Additional Observations:

    • The issue does not occur when footers are manually added per page (as the last container). However, this approach is unsustainable for site-wide edits.
    • The problem appears tied to UAE’s footer implementation, as pages themselves shouldn’t influence footer rendering. An example of a page breaking the UAE footer would help diagnose the root cause.
    • Recently, the YouTube link was hidden from the social stack (via Responsive settings), and footers remain stable at this time.

    Next Steps:
    The development team has implemented a temporary freeze on all modifications to maintain the current state for diagnostic purposes. This preservation will enable proper troubleshooting when the footer inconsistency next occurs.

    If feasible, an inspection during an active failure state (where some footers render correctly while others malfunction) would provide valuable diagnostic opportunities. Such analysis could yield insights that would help both our project and others experiencing similar issues.

    Monitoring Plan:

    • The team will continue monitoring the footer behavior
    • This thread will be updated with new observations when the issue resurfaces
    • The current state will be maintained as long as client requirements permit

    Closing:
    Your expertise and attention to this matter are greatly appreciated. We will provide additional information as soon as new data becomes available. Thank you for your valuable assistance in resolving this persistent challenge.

    -JCHW

    Thread Starter jchw

    (@jchw)

    4 months, 3 weeks ago

    Update: Current Footer Status (Working/Broken Pages)

    The footer is currently exhibiting inconsistent behavior across different pages, providing an opportunity for diagnosis.

    Pages with Correct Footer Rendering:

    • Home: [ redundant link deleted ]
    • Services: /services/
    • Contact/Order: /contact/

    Pages with Broken Footer Display:

    • About: /about/
    • How We Work: /how-we-work/
    • All legal pages (Cookie Policy, etc.): /cookie-policy/

    Current Status:
    The site will remain in this state for diagnostic purposes, pending client approval for extended troubleshooting. This should allow for proper inspection of both working and non-working examples.

    Key Observations:

    1. The issue appears to affect specific pages, the same ones were affected last time.

    We would appreciate any insights into what might differentiate these page groups in terms of footer rendering. The current state should provide optimal conditions for troubleshooting.

    Thank you for your continued assistance.

    Plugin Support Dhruv

    (@dpandya)

    4 months, 3 weeks ago

    Hi @jchw,

    Thank you for your ongoing updates and the thorough troubleshooting you have done so far.

    To help resolve this issue more efficiently, please open a support ticket with our team at https://ultimateelementor.com/contact/. Our support staff will be able to look into your case in more detail and provide further assistance.

    We appreciate your patience and look forward to helping you resolve this.

    Best Regards,
    Dhruv

    • This reply was modified 4 months, 3 weeks ago by Dhruv.
    Thread Starter jchw

    (@jchw)

    4 months, 3 weeks ago

    Hello Dhruv and Team,

    Thank you for your reply. To confirm, are you acknowledging the inconsistent footer behavior as described in our previous messages? We noticed you did not include a screenshot this time, and based on your suggestion, it appears there may not be an immediate solution available.

    We followed the link you provided and attempted to escalate this issue via a support ticket. However, when we visited store.brainstormforce.com/support, we were prompted to create an account—which we did—but discovered that submitting a ticket requires an active license key.

    Since we are currently using the free version of Ultimate Addons for Elementor (UAE), we do not have a license key. For reference:

    • We reviewed this documentation on locating a license key, which confirms a purchase is required.
    • Our account (see screenshot) shows no active licenses.

    To help us understand the path forward, we’d like to clarify a few key points:

    1. Support for Free Version:
      Is a paid license mandatory to receive troubleshooting assistance for the free version of Ultimate Addons for Elementor (UAE)?
    2. Forum Resolution Benefits:
      How would directing users to a paid solution address this issue for others encountering similar problems in the forum? A resolution here would provide the most value to the broader community.
    3. Product Confidence:
      We’re hesitant to invest in a product that currently isn’t meeting our core needs. Before committing to a purchase, we’d like assurance that the issue can be resolved.

    We’re happy to cooperate with any diagnostic steps or testing needed to identify the root cause. Your guidance on how to proceed—whether through this forum or alternative channels—would be greatly appreciated.

    Thank you for your understanding.

    Best regards,
    JCHW

    Plugin Support Dhruv

    (@dpandya)

    4 months, 2 weeks ago

    Hello @jchw,

    Thank you for reaching out and for your detailed follow-up. I understand the confusion regarding support channels for the Ultimate Addons for Elementor (UAE).

    To clarify, the support form you referenced is intended for paid license holders. However, there is also a dedicated support option for free users. To access this, please visit https://ultimateelementor.com/contact/ and scroll down until you see the “Free Users Support” card. Click on “Get in touch” and fill in the details as prompted.

    For your convenience, I am sharing a screenshot to guide you through the process.

    This will ensure your request reaches the appropriate support team for free users. If you have any further questions or need additional guidance, please let us know.

    Best Regards,
    Dhruv

    Thread Starter jchw

    (@jchw)

    4 months, 1 week ago

    Dear Dhruv and UAE Team,

    Our team engaged your support channels with genuine enthusiasm to resolve this issue. We acknowledge failing to properly navigate your support structure – specifically missing the dedicated “free support” link. This oversight rests entirely with us, as we should have scrutinized your initial guidance more thoroughly. We honestly thought we would find out we overlooked something simple, a forehead smack, finding we were at fault for the plugin not working correctly.  

    Though the free support policy explicitly states:

    “✅ Free support includes:

    – Assistance with product installations, configuration, and use

    – Answering questions about built-in features and functionality

    Free support does not include:

    ~Anything else useful.”

    We have exhausted free support through this forum exchange. We have not contacted support because our core issue explicitly falls under your policy’s exclusion.

    This unresolved bug warrants internal escalation by forum moderators. We must conclude one of two realities:

    1. Our documentation has failed to reach your technical team, or
    2. The problem originates in your codebase and this is a known issue with no current solution.

    In either case, transparency would have saved weeks of diagnostic effort.

    The serious questions:

    1. Why wasn’t this licensing requirement disclosed when we first presented our well documented issue?
    2. Why engage in weeks of troubleshooting when you knew free users are ineligible for solutions? 

    Our Assessment of the Situation:

    • We’ve maintained a broken production site for weeks with client permission, hoping to contribute to a community solution.
    • Your team engaged in performative troubleshooting despite knowing support was gated behind paywalls.
    • This appears less like policy enforcement and more like deliberate time-wasting.

    Our Conclusions:

    1. The footer inconsistency is clearly a systemic plugin bug, not our implementation error.
    2. Your free version is effectively unsupported – contrary to marketplace representations.
    3. Forum support either lacks training or deliberately misleads users about solvability. I’m convinced it’s both. 

    The Damage Done:

    • Erosion of trust in your brand’s integrity
    • Wasted developer hours (ours) and compromised client presentation (theirs) 
    • Demonstration of unethical support practices that harm the WordPress ecosystem

    While we’ve gained valuable troubleshooting experience from this ordeal, and I’m proud of our team’s diligent documentation, we challenge you to mirror this introspection and learn something from this. 

    This criticism is not directed at you personally, Dhruv. We appreciate your time within constrained support boundaries. This highlights serious failures made by the company you serve, Ultimate Addons and Brainstormforce. Whos practices have damaged their reputation with potential enterprise clients.

    This experience will inform our future tooling recommendations. We suggest urgent recalibration of how you treat and mislead free users and free user support before this toxic support model erodes your market position.

    We will be moving on from UAE due to this experience.

    Respectfully,
    -JCHW

    Plugin Support Dhruv

    (@dpandya)

    4 months, 1 week ago

    Hi @jchw,

    Thank you for your detailed feedback and for documenting your experience so thoroughly. I understand your frustration, and I appreciate the time you and your team have invested in trying to resolve this issue.

    I want to assure you that our intention is never to mislead or waste anyone’s time, our goal is to help users get the most out of Ultimate Addons for Elementor, whether you are using the free or paid version. While the free support channels have certain limitations, our support team often goes above and beyond to help users, even outside the standard policy, whenever possible.

    If you have not already done so, I strongly encourage you to open a support ticket using the “Free Users Support” option at https://ultimateelementor.com/contact/ (scroll down to the “Free Users Support” card and click “Get in touch”). Our team is always here to assist, and we are committed to helping you find a solution, even if it requires additional troubleshooting beyond the normal scope that we have mentioned.

    We value your feedback and your willingness to help improve the plugin for all users. Please give us the opportunity to investigate further through a support ticket, so we can work directly with you to address the footer inconsistency and any other issues you may encounter.

    Thank you again for your patience.

    Best regards,
    Dhruv

    Plugin Support Dhruv

    (@dpandya)

    3 months, 3 weeks ago

    Hello @jchw,

    I’m checking in as we haven’t heard back from you. I understand that you may have decided to move away from the plugin. Our goal is always to provide a positive and helpful experience, and I regret that we fell short in this instance.

    I’ll go ahead and mark this thread as resolved for now. If you need any further assistance with UAE, please don’t hesitate to reply to this thread or reach out to us through the Contact form. We are here to help!

    We wish you and your team all the best with your projects.

    Best regards,
    Dhruv

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