I forgot to add (in case it’s important) that my install is a multisite and I enabled WordFence from the network dashboard.
Hello,
Could you please enable “Debug Mode” from (Wordfence > Tools => Diagnostics), then run a new scan and share the last 20 lines from the scan activity log? you can use “Pastbin” to share these lines.
Thanks.
Hello,
Thanks for your response 🙂
I did what you said. Here are the last 20 lines from the scan activity log:
https://pastebin.com/ctNEdCFP
Please go to (Wordfence > Tools => Diagnostics) and click on “Send Report by Email” button at the top of the page, you can send the report to “alaa [at] wordfence [dot] com”, make sure to include your forum username, I will take a look at this report and let you know my findings.
Thanks.
Hi,
I just did as you said.
Cheers,
Fran
Hi Fran,
Ar you sure the scan hangs with this line as the last line in the scan activity log?
SUM_START:Scanning for unknown files in wp-admin and wp-includes
Did you check the server error log for any relevant error message at the same time?
Also, try to disable other installed plugins -temporarily- and increase the “WP_MEMORY_LIMIT” to something like 256MB, then run a new scan.
Let me know how it goes,
Thanks.
Hi Alaa,
Thank you for keeping up with me.
– I just disabled all plugins but WordFence
– I made the memory limit 256MB in wp-config
– I ran a new scan and it got uncomplete again.
For the scan activity log, I am not sure what is needed since last in time seems to be first on page… So I give you this:
The lines at the top of the activity log page
https://pastebin.com/AWjr30rW
The lines at the bottom of the activity log page
https://pastebin.com/WpjwLgzA
Error log on server: I am not used to check that. I found this:
Raw logs: /hpo-lab.org/osl/error/
2017-Jul-06 19:57
[Thu Jul 06 19:28:41 2017] [error] [client 80.201.145.140] [host http://www.hpo-lab.org] FastCGI: server “/homez.85/hpolaborwa/www/wp-admin/network/plugins.php” stderr: PHP message: [DEBUG] : running wpo_cron_deactivate(), referer: https://www.hpo-lab.org/wp-admin/network/plugins.php
I hope this help…
Due to this error message I see in the scan activity log:
Error finishing writing value for wfsd_engine (MySQLi error: [1118] The size of BLOB/TEXT data inserted in one transaction is greater than 10% of redo log size. Increase the redo log size using innodb_log_file_size.)
I think you will need to contact your hosting provider and ask them to increase “innodb_log_file_size” for you.
Let me know how it goes,
Thanks.
Hello!
I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!
Thanks and have a great day!
Chloe
