• Resolved nigelpt

    (@nigelpt)


    I am in the process of “try before buy” and installed the plug-in.

    Following the installation guide, I managed half of Stage 1 where I used FTP to create a directory and upload the validation file. I was about to visit the domain name site to “add some records” for part 2 of Stage 1 and immediately a pop-up blocked the information referring to my C Panel which is on my hosting site. So I downloaded and copied the 3 SSL files across to C Panel and all seemed fine. The pop-up hijacked my opportunity to complete the task.

    However, I now appear to be totally locked out of my site. Possibly this may be due to the fact I was unable to add information in the 2nd part of Stage 1? Ordinary http access no longer works.

    Is this normal and should I just wait a few hours for population to occur or am I in trouble? I cannot access C Panel either only have FTP working. Help!

    I should add, asking the hosting company to do anything is a long laborious job and to be avoided at all costs. Can I can just delete the plug-in using FTP and start again?

    • This topic was modified 2 years, 5 months ago by nigelpt.
    • This topic was modified 2 years, 5 months ago by nigelpt.
    • This topic was modified 2 years, 5 months ago by nigelpt.

    The page I need help with: [log in to see the link]

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