Import Errors

Hi there,

We are wondering how to set up an excel file so we can save as CSV and import users to CIMY. We keep getting errors (see details below). We want to give each user a specific username (their email address).

First when we typed in a User ID and Username, we got this error:

userid ‘500’ is not present in the DB and the username ‘[email address edited out]’ is not present in the DB (line 2)

Then when we took those 2 components out, we got this error:

userid is missing and username is missing (line 2)

Then when we took out just the userID and left in the email address for the username, we got this error:

userid is missing and the username ‘[email address edited out]’ is not present in the DB (line 2)

Do you have a sample excel file template we can use? Or how should we set it up for importing?