Image in header for emails.

Hello @seboaus,

By default, WooCommerce does not provide an option to add a logo to emails. If you are utilizing a plugin to modify the email template, I recommend reaching out to the plugin’s support team for further guidance. Additionally, your theme may be overriding the email templates, so I suggest checking in with the theme author as well.

Furthermore, if you have experience with PHP, then feel free to edit the template. You can also try adding a filter in your functions.php file to modify that hook’s behaviour instead of dealing with the template files directly.

For example:

add_filter( 'woocommerce_email_header', 'mm_email_header', 10, 2 );
function mm_email_header( $email_heading, $email ) { 
	// do stuff 
}

Hope this helps!

Hi @seboaus

Thanks for providing further information about your issue here.

If I could clarify further, I am using the Storefront theme and it does say that it is overriding my email templates but I do not touch those templates. We do not use a plugin for the email templates. The problem is within WooCommerce > Emails > Manage > Email Heading. This is where we have put our tag which used to work up until recently. We have made no changes to our site.

Can you please check if you can still access the URL of the header image that you are using? This might be the reason why the header image is not showing in your emails.

You can install the WP Mail Logging plugin to check the email logs. Then, please try to switch to the default Storefront theme and only WooCommerce and WP Mail Logging plugins are enabled, create a test order and check if the header is image is visible using the WP Mail Logging plugin.

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Also, is there a way to change the global logo’s size? I am refraining from using that because the logo is just too big for the email.

I’m afraid that there isn’t a built-in way to do this. You can check for an email customizer plugin that allows you change this setting, Kadence WooCommerce Email Designer is one option.

I should also add that I have working HTML code in the “Additional Content” option as well:
, , tags included but no image for this one. Not sure why the HTML is working in that but not the Email Header option.

I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end. Here’s a sample text under Additional content field.

And here’s the output as expected:

You could repeat the steps I mentioned above about the header image to check what is causing the conflict here why the HTML tags you added are not seen on the emails.

Hope this helps!