How you handle file attachments?

  • Resolved 2buy

    (@2buy)


    3 years, 6 months ago

    Dear wc support team,

    In our terms we like to have fotos of goods if they are broken to proceed with or refund & return policy.

    We would like to know:
    How a client is able to add file attachements within a support ticket?
    (image, PDF, etc.)

    Best regards, Alex

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ilGhera

    (@ghera74)

    3 years, 6 months ago

    Hi @2buy,
    the user must be logged in to be able to insert images in the ticket messages.
    The Add media button will appear in the top left corner of the editor.

    Hope this helps.

    Thread Starter 2buy

    (@2buy)

    3 years, 6 months ago

    Hi again,
    thanks for the advice.
    Best regards, Alex

Viewing 2 replies - 1 through 2 (of 2 total)
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