How custom angels works

  • Resolved mudassir417

    (@mudassir417)


    9 months, 3 weeks ago

    I added glb file but model is not fully angling. I also tried with custom angle option but didn’t work. Can you check the page and help me. Thanks

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter mudassir417

    (@mudassir417)

    9 months, 3 weeks ago

    also zoom is not working on Apple phone

    Plugin Author shehabulislam

    (@shehabulislam)

    9 months, 3 weeks ago

    Hello

    Sorry that you faced some issues. We’re currently unable to access the page.

    Could you please let us know which version of the plugin you’re using and whether you’re using the Gutenberg editor or the Classic editor?

    Thank you

    Plugin Author shehabulislam

    (@shehabulislam)

    9 months, 2 weeks ago

    Hello @mudassir417

    Could you please let us know the model of your Apple phone so we can test it on our end? It’s working fine on our devices.

    Thank you

    Thread Starter mudassir417

    (@mudassir417)

    9 months, 2 weeks ago

    I added model on woocommmerce product Image. full screen is now working. yesterday i updated the pro plugin to latest version which is 1.6.3 and after the model page is showing critical error on the page. Currenlty i deactivated pro version and activated free version. Free version has no issue.

    • This reply was modified 9 months, 2 weeks ago by mudassir417.
    • This reply was modified 9 months, 2 weeks ago by mudassir417.
    • This reply was modified 9 months, 2 weeks ago by mudassir417.
    Plugin Author shehabulislam

    (@shehabulislam)

    9 months, 2 weeks ago

    Hello @mudassir417

    We’re sorry for the critical error.

    Could you please let us know the WordPress version and PHP version you’re using so we can investigate and fix the issue?

    Thank you!

    Thread Starter mudassir417

    (@mudassir417)

    9 months, 2 weeks ago

    WordPress Current version: 6.8.1

    PHP version: 7.4

    Full screen is not working on apple phone. It is working on Andriod phone. Please check the model at https://cuearmour.com/product/3d-viewer-test-2/ and use 12345 password. current install version of pro plugin is 1.5.0

    Thread Starter mudassir417

    (@mudassir417)

    9 months, 2 weeks ago

    I updated the php version to 8.2 but critical error is still there. please also check the full screen option on apple phone.

    Thread Starter mudassir417

    (@mudassir417)

    9 months, 2 weeks ago

    Full view option works when I select advance option at product page. But with advance option the auto rotate option is disabled. Can you check this and also the critical issue when I update the plugin to 1.6.3 pro version.

    Thread Starter mudassir417

    (@mudassir417)

    9 months, 2 weeks ago

    full screen is not working on i phone 15 and 16. Please check this issue

    Plugin Author shehabulislam

    (@shehabulislam)

    9 months, 2 weeks ago

    Hello @mudassir417

    we released a new version. please update to the latest version and let us know if any issue persist.

    Thank you

Viewing 10 replies - 1 through 10 (of 10 total)

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