How Can I…

Thanks for the reply.

One thing I’ve run into lately… folks are starting to tie licensing to the operation/installation of plugins or at least that’s my understanding – I’m staying away from some possibly good plugins for that reason. So, that means that if their “resources” go down or they walk away from the plugin my ability to use the plugin will likely end. One scenario where I probably won’t be able to reinstall in the future would be if a wordpress update breaks my site and I have to restore from a local backup and have to reinstall the plugin, like what happened on my dev site today. Is that the case with your “licensing” moving forward?
“Upzilla… It connects our plugins, licensing, and support in one secure place to make sure all communication and updates are handled consistently.”

Nothing is based on “assumption”. You’re talking past me and not listening. Everything I have stated is indeed based on actual fact – so let’s get to some of those facts, shall we?

1. I could not contact support without creating an Upzilla account – so I could not report my issues with YOUR PLUGIN unless I created that account – NO PUBLIC FACING communication exists except via this medium (WP Forums) – period. I don’t know “Upzilla” and as stated before, I don’t like creating bunches of “accounts” everywhere just to investigate pre-sales inquiries or issues.
2. There is no indication whatsoever on your website that my payment would be handled via PayPal – this forum post is the absolute FIRST indication that payment processing would be handled via PayPal. When I attempted to purchase, I must FIRST create an Upzilla account, I do not get a PayPal checkout option – at least not at that point. No payments by PayPal banner on your website, nada. So please, let’s be clear – and that is my issue – you respond here with rebuttals that are logical, while skipping over the important questions or concerns.
3. With regard to the “bugs”… I could NOT get images to display in my portfolio as crisp as the originals and that displayed perfectly fine in the other gallery plugins that I was evaluating. Now I admit, this seemed at first to be an issue with WordPress Media Library, but I discovered after scouring the web for hours (because I really like your plugin) that it was indeed something that had to be addressed within YOUR plugin settings: I could not find a way globally to set this setting – it is the {Thumbnails Quality} setting in the [Gallery Size Options] panel of each gallery. I don’t recall the default setting atm, but I have to set this to {large} – – – THAT FIXES the pseudo-random blurry images that I see when viewing my portfolio gallery via RoboGallery. I say “pseudo-random” because while there appears to be a sequence, like every third image, yet the images were actually clear in the WP Media Library. Even tho I went through the process of uploading higher resolution versions – which seemed to change at random, which images were blurry.
4. Now, I’m gonna admit – the blurry image behavior wasn’t exactly a bug, at least I don’t know that it is fair to categorize it as such given that it seems to be resolved by a configuration setting, but without creating that Upzilla (not clearly a RoboGallery entity) account, there was no way for me to address this issue in an efficient manner – I had to go through an exhausting DEBUGGING experience/process to figure that out! . . . THAT’S HOW MUCH I LIKED YOUR PLUGIN!
5. Now back to that Upzilla thing: ON THE UPZILLA.CO SIGNIN / REGISTER PAGE – AT THE TOP…
   “RBSPlugins wordpress plugins by Upzilla” (it displays a graphic rendition of this phrase) nowhere is there an indication that I am dealing with the RoboGallery or more specifically the RoboSoft people. I suppose one could possibly infer that, but that’s how scammers scam people, subtle differences from legitimate brand references. So maybe you need to change some of the Branding of your RoboGallery plugin so that folks KNOW that either RoboSoft, RBS Plugins, or Upzilla is your brand. As it stands now – I don’t believe anyone could say they know this without reading this forum thread. (Maybe this part of the conversation is already buried in the forum somewhere, but I could not find it.)
6. So, as someone who has helped my fair share of large and small corporate brands in the past – I would encourage you to fix this messaging issue. Make it clear WHO you are, and brand everything you do with THAT identity. If you are Upzilla, then be Upzilla… If you are RBS Plugins, then BE RBS Plugins… If you are RoboSoft, then be RoboSoft. Incidentally, when I click [Support] from within the plugin, it initially took me to the robosoft.co webpage. Now it takes me to the WordPress plugin support page. Still the branding message is off – as that says “Rbs Image Gallery”.
7. I do hope you get your brand identity issues resolved. I believe you have an excellent plugin, but having three or four different names associated with your product, it kind of gave me whiplash trying to figure it out. Thank You for clarifying that you are indeed all of these entities sharing the same “space”…

• This reply was modified 1 month, 3 weeks ago by obewanz.
• This reply was modified 1 month, 3 weeks ago by obewanz. Reason: typo