Help, the plugin is not working!

If you are facing issues with the plugin not working, please read this post as there could be several reasons why this might be the case.

Server-side issues
If you are not able to order your posts in your admin dashboard, this could be due to several reasons,

• Some posts are missing, or some additional ‘ghost’ posts appear in the list. This is likely due to a DB error, and the best way to resolve this is to reset the list using the button provided in the reorder admin page, please see screenshot #4
• No posts are listed, or ‘undefined’ message appears. Please open the JavaScript console and inspect your admin page for any errors. Likely the browser is unable to retrieve your posts using Ajax.

If you are still facing issue, then search the support threads, or post a new question on the forum.

Front-end issues
If you have ranked your posts in the dashboard and enabled manual ranking on the front-end in the reorder admin page (see screenshot #2, by default the manual ranking radio button is set to ‘No’), and your posts are not ranked, then

• Is this a custom query using get_posts() function? If so please read FAQ #10
• Is the query explicitly setting the orderby attribute? the plugin will then simply ignore the query and the results will be ordered as per the attribute value.
• Is this a taxonomy archive query? There is a bug in WordPress core queries that prevents post types from being tracked and this impacts the ability of the plugin to track your query and identify it as being manually ranked. As of v2.5.9 of this plugin, it will try to identify the correct post type being displayed, but this may not work for some specific installations, hence please read FAQ #10

If you are not sure what is happening, you can post a new thread with your issue in the support forum.

Debugging the front-end manual ranking validation

As of v2.5.9, an analysis mechanism is provided to debug the validation/identification process of the front-end query and determine if the query should use the manual sorting order.

In your wp-config.php file (in your root installation), at the bottom of your file, just before where it says

/* That's all, stop editing! Happy blogging. */

add the following lines,

 define('WP_GURUS_DEBUG', true);
 define('WP_DEBUG', true);  //set to false, once your analysis if finished.
 if ( WP_DEBUG ) {
     define( 'WP_DEBUG_LOG', true );
     define( 'WP_DEBUG_DISPLAY', false );
     @ini_set( 'display_errors', 0 );
     define('AUTOSAVE_INTERVAL', 600 );  //seconds
 }
/* That's all, stop editing! Happy blogging. */

Reload your page where you expected your posts to be ranked, then open the file ./wp-content/debug.log which you will find under the wp-content sub-folder in your root installation.

Look for the following lines in the debug.log file,

RPWC2 SORT VALIDATION ...

These lines are being printed by the plugin during the validation process and which will give you some indication as to why the query is not being ranked using the manual order.

• This topic was modified 4 years, 9 months ago by Aurovrata Venet.