Hello plus plugin + Elementor conflict

  • zahid990

    (@zahid990)


    1 month, 2 weeks ago

    I was using hello plus plugin with hello commerce theme and elementor(free). It just broke my website. If i activate the hello plus plugin the white screen on my website appears. Both plugins are not working together. if i activate both of them the website crash and now i have messed up website.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rica

    (@ricav)

    1 month, 2 weeks ago

    Hi there,

    Thank you for reaching out, and I’m sorry to hear that your site is displaying a white screen after activating Hello Plus along with Hello Commerce and Elementor.

    This behavior is commonly caused by a plugin or theme conflict. To help isolate the issue, please try the following steps:

    1. Deactivate all plugins except Elementor and Hello Plus.
    2. Reactivate the other plugins one by one, checking the site after each activation to identify which plugin may be causing the conflict.
    3. Ensure that your server’s PHP memory limit is set to at least 512MB and that your site meets Elementor’s system requirements.

    If the issue persists, we recommend testing these steps on a staging environment to avoid impacting your live site. You may also contact your hosting provider and request the error logs, as these can provide helpful details about what’s causing the white screen.

    Please let me know how it goes or if you need further assistance, I’ll be happy to help.

    Best regards,

    Thread Starter zahid990

    (@zahid990)

    1 month, 2 weeks ago

    Hi thank you fro the help. I followed your guidelines and deactivated the plugin causing issues so now the elementor and hello plus plugins both are active but issue is when hello plus is active my elementor screen gets stuck on widget area and if its deactivated the elementor widget area loads fine and i checked by deactivating every plugin and changed theme too. If i just keep these both plugins active and deactivate all other plugins the elementor widget area still does not load.PHP memory is 512,website link is [ redundant link deleted ] . I am attaching a screenshot of issue and elementor info.
    https://ibb.co/whBR0jP9 https://ibb.co/0pjKDHks

    Milos

    (@miloss84)

    1 month, 2 weeks ago

    Hello there,

    Thank you for your patience and for your feedback.

    If i try to check you screenshot I get blank page so i cannot check your issue.

    Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?

    This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.

    I am looking forward to your reply!

    Kind Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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