google_api_connection_fail

  • Resolved leandro20s

    (@leandro20s)


    1 week, 4 days ago

    Hello there.
    Hope everything is fine.

    Almost a 2 year using the Google Sit Kit in everyone of my website, but last week, they all start to present a bug and all the data stored is set to 0 and i can’t login in… (pls, see the end of the chat)
    I tried every tutorial and troubleshooting but no success…

    Pls, can u help me?
    Thank u in advance!


    error:
    (!) Your site may not be ready for Site Kit

    Looks like your site is having a technical issue with requesting data from Google services.
    Click here for more information, or to get more help, ask a question on our support forum and include the text of the original error message:
    google_api_connection_fail

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    1 week, 4 days ago

    Thanks for reaching out @leandro20s. Based on the error you’re encountering, it sounds like your encountering a block between your site and the services Site Kit connects to. To troubleshoot this further, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. Do you see any warnings or errors when checking your Site Health status  (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.
    3. Does the same occur if you attempt Site Kit setup and view the dashboard from this disposable WordPress site? This will help indicate a possible host related issue if all works fine from here. 

    Let me know if you have any questions with the above.

    Thread Starter leandro20s

    (@leandro20s)

    1 week, 4 days ago

    Hello,
    Thank u for the fast reply.

    1. Already send the forms.
    2. Yes, seeing this erros (in PT-pt):
    A REST API encontrou um erro (Desempenho)
    Não foi possível aceder a WordPress.org (Segurança)
    O seu site não conseguiu concluir um pedido de loopback (Desempenho).
    3. When im trying to login, always this error:
    “The request to the authentication proxy has failed with an error: cURL error 6: Could not resolve host: sitekit.withgoogle.com”.

    Thank u in advance!


    Plugin Support Adam Dunnage

    (@adamdunnage)

    1 week, 3 days ago

    @leandro20s Thanks for sharing the information that’s very helpful. cURL errors often relate to issues with the REST API which I can see is also flagged in your Site Health status. Site Kit requires a working REST API in order to display data on the Site Kit dashboard.

    I can see that you are using the Restrict REST API Access plugin on your site. I suspect that if you disable this plugin the issue will no longer show in Site Kit. Could you please check this and confirm?

    Thread Starter leandro20s

    (@leandro20s)

    1 week, 3 days ago

    @adamdunnage thank u for the help, already tested but no use, the plugin that we develops only is used to save our user login, but i disable that and tested, but no use at all…
    I’m starting to think maybe is a DNS problem, makes sense?

    Thank u in this troubleshooting @adamdunnage !

    Plugin Support Adam Dunnage

    (@adamdunnage)

    1 week, 3 days ago

    @leandro20s There could be an issue at server/host level which may be causing this error so I’d also advise checking with your hosting provider who may be able to highlight something.

    You could also check your DNS setup as you say. Please let me know how the above checks go and if you continue to encounter this issue and I’d be happy to continue to help with the troubleshooting.

    Thread Starter leandro20s

    (@leandro20s)

    4 days, 11 hours ago

    Hello there,
    Hope doing great.

    The problem was fixed, but I don’t think that was an server error (but I make some changes in the server-side) but I’m saying that because the changes I made was more internally, with nginx.services.

    In any case, thank you for the support and assistant.

    Hope u doing great.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    4 days, 11 hours ago

    @leandro20s Thanks for the follow up and glad to hear that the issue for you has been resolved. You’re welcome for the support and please do get back in touch if you have any further issues.

Viewing 7 replies - 1 through 7 (of 7 total)

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