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  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @baloo97229. So we can determine more on this, and ensure you can complete Site Kit set up, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. A screen recording of your experience. You can use a service such as Loom to share a screen recording, while using the same form to share this privately.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing the additional information @baloo97229. From reviewing the screenshots, I suspect something at host level may be impacting the Site Kit dashboard. To troubleshoot this furher, please share the following:

    1. Does the same occur if you temporarily deactivate WordFence?
    2. Does the same occur if you reset Site Kit and set up the plugin once more (Tools > Available Tools > Reset Site Kit)? Note that by resetting, you will need to set up each module once more, while any other connected administrators will also need to go through the set up process again.

    If the same occurs in both cases above, please share your Site Health status  (Tools > Site Health > Status), which differs from your Site Health information previously shared. This can output server related errors.

    Let me know if you have any questions with the above.

    Thread Starter baloo97229

    (@baloo97229)

    You did it, James. Turning off WordFence did not work, but resetting Site Kit with your instructions fixed the problem.

    Thank you!

    Plugin Support James Osborne

    (@jamesosborne)

    Glad to hear it @baloo97229, and appreciate the update. Be sure to reach out if you have any further queries.

Viewing 4 replies - 1 through 4 (of 4 total)

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