Google Reviews Are Not Updating Through the Plugin
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Two of our latest reviews are not updating through the plugin when the request is sent. Billing Account is active. API is active. Any guidance would be helpful.
Typically, once I received an email with the latest review, I’d login and request the update through the plugin option and the review would publish. Not any longer.
Kind regards,
– Jason
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Keep in mind that Google only returns the 5 Most Helpful (not newest) reviews. There should be a link in the pop-up after you click the Retrieve Reviews button that will show you what Google is returning.
Thank you for your prompt reply. Prior to a couple of days ago, whenever I requested the API call for new reviews, it would update the newest. Something changed a couple of days ago. The Popup only states the # of reviews retrieved. In my case zero, when it should be two. I’m not sure which changes Google made recently, but something changed between them and the plugin. Any further thoughts would be helpful as we would like to display our most current reviews. Thank you in advance for your help!
Is there not a “link” in the pop-up that you can click? It should say Google results or more info?
This is the language presented in the pop-up window:
Downloading Reviews
Retrieving Google Business reviews for Place ID: ChIJPbVzKqvy44kRUQdDv3lMbuU and saving them to your WordPress database…0 Reviews inserted.
The zero reviews should be two.
I just uploaded version 5.2 that will show a link “Google Result”. Click on it to see what Google is returning to the plugin.
Thank you for the update. I received the same message:
Retrieving Google Business reviews for Place ID: ChIJPbVzKqvy44kRUQdDv3lMbuU and saving them to your WordPress database…
0 Reviews inserted.
I updated the plugin and see the link.
This is the code I receive when clicking on the link:
{ "html_attributions" : [], "result" : { "address_components" : [ { "long_name" : "265", "short_name" : "265", "types" : [ "street_number" ] }, { "long_name" : "Main Street", "short_name" : "Main St", "types" : [ "route" ] }, { "long_name" : "Bolton", "short_name" : "Bolton", "types" : [ "locality", "political" ] }, { "long_name" : "Worcester County", "short_name" : "Worcester County", "types" : [ "administrative_area_level_2", "political" ] }, { "long_name" : "Massachusetts", "short_name" : "MA", "types" : [ "administrative_area_level_1", "political" ] }, { "long_name" : "United States", "short_name" : "US", "types" : [ "country", "political" ] }, { "long_name" : "01740", "short_name" : "01740", "types" : [ "postal_code" ] }, { "long_name" : "1104", "short_name" : "1104", "types" : [ "postal_code_suffix" ] } ], "adr_address" : "\u003cspan class=\"street-address\"\u003e265 Main St\u003c/span\u003e, \u003cspan class=\"locality\"\u003eBolton\u003c/span\u003e, \u003cspan class=\"region\"\u003eMA\u003c/span\u003e \u003cspan class=\"postal-code\"\u003e01740-1104\u003c/span\u003e, \u003cspan class=\"country-name\"\u003eUSA\u003c/span\u003e", "formatted_address" : "265 Main St, Bolton, MA 01740, USA", "formatted_phone_number" : "(888) 450-9355", "geometry" : { "location" : { "lat" : 42.4365426, "lng" : -71.5726566 }, "viewport" : { "northeast" : { "lat" : 42.4374636802915, "lng" : -71.57149456970849 }, "southwest" : { "lat" : 42.4347657197085, "lng" : -71.5741925302915 } } }, "icon" : "https://maps.gstatic.com/mapfiles/place_api/icons/generic_business-71.png", "id" : "c920c91190fa31f70d3344f0e7d029c7fef1066e", "international_phone_number" : "+1 888-450-9355", "name" : "SafeWell", "photos" : [ { "height" : 480, "html_attributions" : [ "\u003ca href=\"https://maps.google.com/maps/contrib/117882496162026917221/photos\"\u003eSafeWell\u003c/a\u003e" ], "photo_reference" : "CmRaAAAAgPhKF7o2_72ewthQrqlbWaU4-nqRROOxlUkQ8lp8ItSAK0f84izen8v0CqgGpp3gb7XRI2hQPHiZ3imQ4qfXtuJmr8JsYvKEMkE_MqMYFp3s2wbrDCQXzm8ps_u_igJFEhCE9D_s7yfl8OtU1rOlYnZAGhSFHBwY0Ww8_nF4nWf0PZH5nbFxAg", "width" : 1024 }, { "height" : 479, "html_attributions" : [ "\u003ca href=\"https://maps.google.com/maps/contrib/116283331470497300513/photos\"\u003eJason Dobbs-Hyer\u003c/a\u003e" ], "photo_reference" : "CmRaAAAABMnUTTWjL59Ie0X3REFymiWVwJxWd3UUKTi87daclJMkSohFKlhg7lQXdz-SchZB8J-6RVD3wMkuRQ7sx9nIeHS3Y1Ue_qDKt38YtWbl2giUKp9KH3SbwUNZlM7mH1X5EhCAm20ZGrqsGoFbam3Fjo-GGhQF3zAxIaTCFb-iEClDW0RNjzaK6w", "width" : 720 }, { "height" : 350, "html_attributions" : [ "\u003ca href=\"https://maps.google.com/maps/contrib/117882496162026917221/photos\"\u003eSafeWell\u003c/a\u003e" ], "photo_reference" : "CmRaAAAAkfAkzqeHPxdv-YR2ErBz0tCM-Zrh4Gvl5xYVg0kHgOoSWLF5UoUVqgi_Exjsv7TgCQPDWT8ns7N52tf--4MwRvvrVdL55rYrM5oAqQDcCzBeChQzzpd0yeLHfXo76L4qEhAHx2k0GixfGI4ITCuxs-aUGhQEsSykU0lyYKUWWUV4ulhpg2muFQ", "width" : 540 }, { "height" : 350, "html_attributions" : [ "\u003ca href=\"https://maps.google.com/maps/contrib/117882496162026917221/photos\"\u003eSafeWell\u003c/a\u003e" ], "photo_reference" : "CmRaAAAA-FL3-Bb_Z4ZUpMIqAI1XAbSf_UNWLaIB02OWt0VzA9daEHP0ztvFM5e1SgJFwHQr3Mh3UWdRyMZDfn1gPBo_yY4ZNgydf5fqhz7ct4mp9X0SD0wNm0ZbCaIbbQjLQOa5EhAzu8BGQapMez8n80ic6nIWGhSZzAEw4ttDW5yO7pd7RBaOvbMEzA", "width" : 540 }, { "height" : 477, "html_attributions" : [ "\u003ca href=\"https://maps.google.com/maps/contrib/117882496162026917221/photos\"\u003eSafeWell\u003c/a\u003e" ], "photo_reference" : "CmRaAAAABt_JzRnRTuoEF_rNA7bGji_-FKHIs9V5SBVE8LC4YfAdMuV3saVUpHu_Vqkani5wNydDx5No7pogh3Vki88Xgrvk6PkOLmhVe-XVMaY7NTDCvR1pqASucMgFb6bFy0PUEhD6M7uCXeU6oVCa7dG8lAU6GhQDucOzTm6xu4uPkwHcn2kOMM6BNg", "width" : 478 } ], "place_id" : "ChIJPbVzKqvy44kRUQdDv3lMbuU", "plus_code" : { "compound_code" : "CCPG+JW Bolton, Massachusetts, United States", "global_code" : "87JCCCPG+JW" }, "rating" : 5, "reference" : "ChIJPbVzKqvy44kRUQdDv3lMbuU", "reviews" : [ { "author_name" : "Sara Baker", "author_url" : "https://www.google.com/maps/contrib/106125062873364733583/reviews", "language" : "en", "profile_photo_url" : "https://lh4.googleusercontent.com/-3-CGet3yras/AAAAAAAAAAI/AAAAAAAAAB8/U45zYH88XvA/s128-c0x00000000-cc-rp-mo/photo.jpg", "rating" : 5, "relative_time_description" : "2 months ago", "text" : "To prepare my home for sale, I set up a well inspection with SafeWell. I am beyond pleased with the level of service and expertise the team provided. Ryan, who came to my home to perform the inspection and any follow up service, was wonderful. He communicated effectively, he was kind and he made sure I understood the whole process. I also worked with Jason to review the results of my quantity and quality tests; Jason was also great to work with. He ensured I understood my results and options for any action items.\nI am incredibly satisfied with the team’s service and would recommend SafeWell to anyone selling or purchasing a new home with the well!", "time" : 1545865956 }, { "author_name" : "Gabrielle Pecher", "author_url" : "https://www.google.com/maps/contrib/110109398140972254814/reviews", "language" : "en", "profile_photo_url" : "https://lh3.googleusercontent.com/-7U-HLest7OI/AAAAAAAAAAI/AAAAAAAAAHo/Evvsb3uLGW4/s128-c0x00000000-cc-rp-mo/photo.jpg", "rating" : 5, "relative_time_description" : "a week ago", "text" : "My husband Steve and I decided to give SafeWell a call after looking to buy a home that has a well. They were highly recommended by Warren Home Inspections and we now totally understand why. Everyone we dealt with was extremely friendly, professional and most importantly extremely knowledgeable. We were a little skeptical about buying a house with a well since we knew absolutely nothing about well water, but after meeting with SafeWell and all their positive feedback and testing we can honestly say we are super excited to have well water! With 2 small children and another on the way, SafeWell gave us so much reassurance and peace of mind knowing we will have some of the best water we could literally ever have. Thank you SafeWell!", "time" : 1550453878 }, { "author_name" : "Matt Coates", "author_url" : "https://www.google.com/maps/contrib/102305104512931772538/reviews", "language" : "en", "profile_photo_url" : "https://lh5.googleusercontent.com/-hO5PqpQD4mw/AAAAAAAAAAI/AAAAAAAAAAA/ACevoQOEynTT1ldD5RKzJVhE7sIRSvKGiw/s128-c0x00000000-cc-rp-mo/photo.jpg", "rating" : 5, "relative_time_description" : "a month ago", "text" : "Reached out to SafeWell to understand how to proceed after having a potable water well installed. They performed a water analysis and provided pragmatic recommendations that took into account current and future situations. Their network of providers they work with takes the guesswork out of who should be contacted for what and I found them highly professional right from the first interaction. I will be taking advantage of their expertise in the future and give them a 'highly valued' recommendation.", "time" : 1548342058 }, { "author_name" : "Miriam Lobenstine", "author_url" : "https://www.google.com/maps/contrib/105217059291087219986/reviews", "language" : "en", "profile_photo_url" : "https://lh5.googleusercontent.com/-o-F6haT1E0o/AAAAAAAAAAI/AAAAAAAAAEI/BCuzbJ1I5xk/s128-c0x00000000-cc-rp-mo/photo.jpg", "rating" : 5, "relative_time_description" : "3 weeks ago", "text" : "Jason, Ryan and Dan helped us solve a nearly year long issue with smelly water- solving what 3 plumbers couldn’t. They went above and beyond to make sure we were satisfied with their service. I would highly recommend them to anyone looking for well/water assistance.", "time" : 1549303702 }, { "author_name" : "Mark Lewandowski", "author_url" : "https://www.google.com/maps/contrib/113690376799147438210/reviews", "language" : "en", "profile_photo_url" : "https://lh5.googleusercontent.com/-1x1wA8SW_rU/AAAAAAAAAAI/AAAAAAAAclQ/N1Bq3QG3Zs0/s128-c0x00000000-cc-rp-mo/photo.jpg", "rating" : 5, "relative_time_description" : "3 weeks ago", "text" : "Everyone at Safewell that I have worked with has been great. They are prompt, professional and follow through on every matter whether big or small. They take the time to explain things fully and I feel they have my best interests in mind. While I haven't always liked hearing what they found in their testing, they always have helped to resolve and mitigate in the best way possible.", "time" : 1548877354 } ], "scope" : "GOOGLE", "types" : [ "point_of_interest", "establishment" ], "url" : "https://maps.google.com/?cid=16532235367907264337", "user_ratings_total" : 58, "utc_offset" : -300, "vicinity" : "265 Main Street, Bolton", "website" : "http://www.safewell.us/" }, "status" : "OK" }
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This reply was modified 6 years, 1 month ago by
Steven Stern (sterndata).
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This reply was modified 6 years, 1 month ago by
Steven Stern (sterndata).
So if you scroll down you can see the reviews in that code. If those have already been downloaded, then it isn’t going to add them again.
Thank you for your prompt replies. I’m really impressed with your quick responses! Sincerely, thank you.
What I’m struggling to understand is why Google is not pulling the latest reviews after the ones that the plugin pulled it. How do we get Google to continue to add fresh reviews so our list stays updated?
In other words, when I request to update the reviews from the plugin the plugin isn’t recognizing the latest reviews; in our case, there are two more current.
Make sense?
I’ve reached out to Google and they put the onus on the “developer.”
Any insights?
– Jason
It’s a limitation of the Google Places API, not the plugin.
The API will only return the 5 Most Helpful reviews (not newest).
Thanks
Thank you for the update. Do you know how Google determines “most helpful”? As I mentioned above, Google was sending over the most recent reviews as I requested them from the Plugin. Do you know any way that we can use your brilliant Plugin to retrieve the most recent reviews? Will your paid version allow this feature? If so, what is the cost of the paid version of the Plugin?
– Jason
Sorry, I don’t know how Google determines most helpful. I just added a 3rd party integration to the Pro version that allows you to get all your Google reviews. The cost is $29.
One time fee?
Yearly, but you can cancel. All the details can be found here…
thanks
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This reply was modified 6 years, 1 month ago by
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