GiveWP not working with cache plugins?

  • terry21

    (@terry21)


    4 years, 12 months ago

    Dear support team,

    GiveWP tech support redirected us to this forum and I hope you can help with an issue we have?

    The GiveWP donation forms do not work on page with cache enabled. We can not whitelist all pages with donation forms, nor do we want to disable WP Fastest Cache.

    They suggested can we can try to whitelist GiveWP files only. Everything that we would need to whitelist is inside the following folders:

    – wp-content/plugins/give – the main GiveWP folder
    – wp-content/plugins/give-* – an alias for all the folders for our add-ons

    Does WP Fastest Cache have an option for that?
    Or do you maybe have other solutions?

    There must be hundreds of users out there that encounter the same issues.

    Many thanks,
    Terry

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Emre Vona

    (@emrevona)

    4 years, 12 months ago

    is the problem solved after you clear all cache?

    Thread Starter terry21

    (@terry21)

    4 years, 12 months ago

    Thank you, Emre. Unfortunately not, we tried that too. The donation forms work until the last step and then a green circle will spin forever without progressing to the payment screen.

    Matt Cromwell

    (@webdevmattcrom)

    4 years, 12 months ago

    Hi there,

    Speaking from the GiveWP side of things, we don’t generally say to whitelist the plugin files themselves, but instead the pages where you are using the donation forms.

    You need to make sure that all the pages related to GiveWP are whitelisted from your cache systems (it depends on the service you are using: a plugin or server). The URL includes any page with a donation form on it and/or the donation form URL itself:
    the /donation-confirmation/ page
    the /donation-failed/ page
    the /donation-history/ page
    the /recurring-donations/ page (if applicable)

    Plugin Author Emre Vona

    (@emrevona)

    4 years, 12 months ago

    you can exclude the pages as below.
    https://www.wpfastestcache.com/features/exclude-page/

    Thread Starter terry21

    (@terry21)

    4 years, 12 months ago

    Thank you Emre and Matt,

    We received the advice to whitelist web pages with a GiveWP donation form, but while this may solve the issue for a single page, we have donation forms on our home page and every project page.

    What you are asking is to whitelist our entire website. Then there is no point to have a cache plugin? Unless you are saying cache plugins have no function?

    Is there a better solution? There must be hundreds out there with the same problem?

    Thanks,
    Terry

    • This reply was modified 4 years, 12 months ago by terry21.
    Plugin Author Emre Vona

    (@emrevona)

    4 years, 12 months ago

    this is not an issue between GiveWP and WP Fastest Cache. this is not an issue between GiveWP and the cache plugins so GiveWP should find a solution.

    Matt Cromwell

    (@webdevmattcrom)

    4 years, 12 months ago

    HI @terry21 We’re happy to continue to support you.

    Can you point me to where you were first advised by us? Was that in our Priority Support or on our free support forum? We can continue the conversation over there.

    Plugin Author Emre Vona

    (@emrevona)

    4 years, 12 months ago

    There are 2 issues about the forms.

    1. WP_NONCE system cause the issue. The issue occurs 10 hours after clearing cache. The solution is as below.
    https://www.wpfastestcache.com/tutorial/wordpress-nonce-cache/

    2. The issue occurs as soon as the plugin is activated. There is no solution about it.

    Thread Starter terry21

    (@terry21)

    4 years, 12 months ago

    Hi Matt and Emre,

    Thanks very much, we appreciate your help.

    @matt Matheus at Priority Support asked us to post the question about whitelisting GiveWP files in cache plugins, in the hope there is a way to do that without white listing webpages.

    I hope there is a solution? We don’t want to choose between cache or a donation form – we need both 😉
    Many thanks and happy Easter,
    Terry

    Plugin Author Emre Vona

    (@emrevona)

    4 years, 12 months ago

    @terry21 , can you disable all the checkboxes except the “Cache System” option and clear all cache please?

Viewing 10 replies - 1 through 10 (of 10 total)

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