Getting critical error after a recent update

My sincere apologies for the delay in getting back to you. We were offline due to the weekend.

This issue is quite unusual and generally occurs when the plugin’s player settings are not properly initialized. In most cases, this happens if the plugin is network activated on a WordPress multisite setup. Unfortunately, our plugin does not support network activation due to the way our premium license system works. For best results, we always recommend activating the plugin individually on each site within the network.

Since the plugin is already network activated on your setup, please try the following fix:

1. Connect to your site using FTP (e.g., FileZilla).

2. Open the file:

/public_html/wp-content/plugins/all-in-one-video-gallery/admin/admin.php

3. Find the lines (around #36 – #39):

// Insert the missing player settings 
$player_settings = get_option( 'aiovg_player_settings' ); 

$new_player_settings = array();

4. Replace them with:

// Insert the missing player settings
$player_settings = get_option( 'aiovg_player_settings' );
$new_player_settings = array();

if ( ! is_array( $player_settings ) ) {
    $player_settings = array();
    $new_player_settings = $defaults['aiovg_player_settings'];
}

5. Save the file and try activating the plugin again.

👉 This solution should resolve the player settings issue. However, if other plugin settings were also not inserted properly, you may experience similar errors with them as well. In that case, we recommend submitting a support ticket so our team can review the setup in detail.

If the problem still persists, kindly submit a support ticket here: https://plugins360.com/all-in-one-video-gallery/support/ so we can assign a developer to investigate directly on your site and apply the fix for you.

Note:
This is the first time we’ve received a report of this particular issue, and we truly appreciate you bringing it to our attention. We’ll be including an improved fix in our next plugin update to ensure the player settings (and other settings) are always generated correctly if missing.

Thank you for your patience and understanding. Please don’t hesitate to reach out if you have any further questions—we’re happy to help.