Gallery Adv stopped working in Firefox

  • Resolved sawerfoto

    (@sawerfoto)


    2 months, 2 weeks ago

    Hello,

    i am using this feature with a masonry style for my Blog Postings.

    It worked fine until one or two month’s ago. Now in firefox the auto play isn’t working and the gallery is stuck on the first photo. (I’m on Win 10 with animation activated [as i said, it used to work before]).

    Happy for any assistance.

    Regards, Tom

    • This topic was modified 2 months, 2 weeks ago by sawerfoto.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • karlalevelup

    (@karlalevelup)

    2 months, 2 weeks ago

    Hi there!

    Glad you reached out to us. I’m here to help.

    I am using MacOS and the gallery is auto playing on Firefox – https://share.zight.com/rRudl2Dr

    Here are some troubleshooting steps that you can do:

    1. View the post on an incognito/private browser window in Firefox. If the slider worked as expected, clear your browser cache.
    2. If you’re using any Firefox browser extensions, deactivate them.
    3. Disable hardware acceleration in Windows:
      • Go to Settings > Performance.
      • Disable “Use recommended performance settings.”
      • Uncheck “Use hardware acceleration when available.”v
      • Restart Firefox and check the slider on your blog post.

    Let me know how I can help you further.

    Thread Starter sawerfoto

    (@sawerfoto)

    2 months, 2 weeks ago

    Dear Karla,

    thank you for your quick help. It was indeed a browser extension.

    Have a great day

    Tom

    aapc

    (@aapc)

    2 months, 2 weeks ago

    Hi @sawerfoto

    I’m glad you were able to resolve the issue! If you wouldn’t mind, can you resolve this thread so we can confirm the issue is fixed?

    Thanks!
    Anthony

    Thread Starter sawerfoto

    (@sawerfoto)

    2 months, 1 week ago

    Yes, it is fixed now. Thank You.

    Tom

Viewing 4 replies - 1 through 4 (of 4 total)
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