Hello @roro111
Something is removing specific CSS classes from the <iframe> that is used to embed the file on a page. Those classes are needed to perform the “fullscreen” action. Maybe there is a plugin that does some kind of optimizations or clean up?
There are also several JavaScript errors on your page which can also have a negative affect.
OK, so here is what I found:
Nothing seems to change upon deactivationg Solid Security Plugin.
No other optimization/ Clean up plugin is installed (so I think)
This FULLSCREEN feature is not functional on a page like this one https://biokineticshealthsystem.com/event/bio-kinetics-health-system-seminar-bern-switzerland2/ whether viewing it on laptop or smartphone
The same feature IS working fine on a page like this: https://biokineticshealthsystem.com/professionals/ if seen on a laptop, but NOT working on a smartphone.
So, what to do from here? Could it be a theme issue? How to address this please? This is a pro website, and such a “Fullscreen “feature is a bit important to us. We just paid the premium version, and there are also other issues, but that’s for later…
Thanks for your help
RP
Frankly, I don’t know what’s happening.
It looks like something (3rd-party script? some other plugin? server?) is removing the class attribute from our iframe which breaks the fullscreen functionality. This is the first time ever we receive this kind of report about a problem.
I would recommend trying to deactivate plugins one by one on the staging environment to try to find what’s going on. You can also reach out to support through your account on wp-pdf.com, referencing this this thread.
Hello,
I tried to implement some pdf (as a premium PDF Embeder user) to see if issues are still happening thru a simple COLIBRI Theme editor (instead of having 2 editors like in the previous issue) and… problems still occur there: https://biokineticshealthsystem.com/resources/
No fullscreen possibility, no zoom in/out, no page skipping….
I have a delegate access for this website, and the owner won’t be able to forward me the wp-pdf.com login details within a week… Could you please pass on this issue to the wp-pdf.com support?
Thanks in advance..
RP
https://biokineticshealthsystem.com webmaster
On that last page (/resources/) it’s a different issue. The required CSS classes are present where they are needed, but the div where the PDF Viewer is located is not clickable – that’s because the PDF Viewer thinks that it’s inside the “mobile preview” mode, meaning there should be an overlay to display a special button “view in fullscreen”.
As the button isn’t visible – this means the plugin settings for mobile width are set incorrectly. You need to play with the mobile width value for those specific PDF files to make sure that the overlay is displayed. More details are available here: https://wp-pdf.com/docs/premium-instructions-attributes/#mobilewidth (mobilewidth="200" or some other value).
Default value is 500. You can set it globally in plugin settings, or on a per file basis when using a shortcode or a block.
Ok, thanks.
Just changing the minimum width seemed to fix all issues.
RP
