Form Grid modal does not load multi-step template.

Resolved chabadrichmond
(@chabadrichmond)

4 years, 3 months ago

I set up a donate form with multi step template.
When I set up a form grid with the WP block and set it to modal when clicking the link the form does not come up and I get an error in the console that says
“[iFrameSizer][Host page: iFrameResizer0] Ignored iFrame, already setup.”
Seems to be a problem with the multi step form since when using the legacy format it comes up fine…

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Matt Cromwell
(@webdevmattcrom)

4 years, 3 months ago

Hi there,

I just tested this on our demo site and it appears to work exactly as intended. See here:
https://demo.givewp.com/form-grid-modal-reveal-example/

That iFramSizer is a javascript library that we use. It’s possible another plugin is implementing the identical library and that’s creating a conflict. Do you have popup plugins on your site, or a lightbox plugin or something similar that you suspect might use a library like that? You might start by temporarily deactivating those plugins to test and confirm.

If that doesn’t help I’d suggest more intense plugin troubleshooting. We have a detailed guide on how you can do that safely on a live site — a staging site or local duplicate would be safest though. Review this here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

If you discover what is causing the conflict, let us know so we can dig into it and look for a potential workaround.

Thanks!

Thread Starter chabadrichmond
(@chabadrichmond)

4 years, 3 months ago

@webdevmattcrom Thank you for your response.
Yes, I tested it in troubleshooting mode and it seems to be connected to the theme (since any twenty twenty works fine with all the plugins activated).
The theme I am using is https://wphoot.com/themes/unos/

Thank you

Plugin Author Matt Cromwell
(@webdevmattcrom)

4 years, 3 months ago

HI there,

Unfortunately I cannot help you with a third-party purchased theme. I would suggest you reach out to the theme author and specifically mention that the conflict seems to be related to the iFrameSizer Javascript library, and ask how their could be dequeued.

Viewing 3 replies - 1 through 3 (of 3 total)

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