Hello donnyb99 !
We’re truly sorry to hear about your frustration with Directorist. We understand how disappointing it can be when updates disrupt your workflow, and we appreciate you sharing your experience.
Since the release of version 8, we have worked continuously to improve stability, addressing issues and refining functionality with multiple updates leading up to the current version 8.2. Directorist has come a long way, and version 8.2 is now in a stable state. However, we acknowledge that transitioning from version 7 to 8 could have caused significant changes, especially for custom layouts.
Regarding the functionality, it’s important to note that Directorist has received continuous updates, and we’ve worked hard on fixing bugs and improving features over time. The claim that 80% of the features don’t work properly isn’t entirely accurate, as we’ve addressed issues throughout several releases. To better assist you, it would be helpful if you could specify the issues you’ve encountered in a new support ticket. This way, we can investigate further and resolve them more effectively.
We also want to address your concerns about support. We strive to provide timely and helpful assistance, and it’s concerning to hear that you feel our support has been slow or unhelpful. This is certainly not the usual experience, and we apologize if there were delays in your case. Unfortunately, we couldn’t locate your ticket in our records, so we kindly ask that you create a new ticket. Once we have more details, we will take immediate action to ensure your issues are resolved.
Your satisfaction is our top priority, and we’re here to help. Thank you for your patience, and we look forward to assisting you in a new support ticket.
Kind Regards.
