Floating button not showing

  • Resolved jennyluis

    (@jennyluis)


    1 month, 3 weeks ago

    Hey, I have been using dark mode normally for few months and suddenly it’s removed. While checking in the backend I can see that it is enabled.

    Tried disabling and enabling it again but it didn’t helped. Haven’t tried deleting and installing the plugin again, might help but the settings I asked my colleague to do would be vanished and I dont know what those settings even are.

    Pls help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 month, 3 weeks ago

    If WP Dark Mode shows as enabled but isn’t working on the frontend, it’s usually due to caching, theme, or plugin conflicts.

    Try clearing your browser and site cache, and check again. If it still doesn’t work. To help us investigate and fix the issue, could you please provide:

    • Your theme name and version
    • Your WordPress version
    • Your WP Dark Mode version
    • A list of active plugins

    Once we have these details, we can test and provide a proper solution.

    Thread Starter jennyluis

    (@jennyluis)

    1 month, 3 weeks ago

    Hey, below are the details as requested.

    Theme Name and Version: OceanWP Version 4.1.1
    WordPress Version: 6.8.3
    WP Dark Mode Version: 5.2.16
    Active Plugins: (WP Dark Mode, Ally – Web Accessibility & Usability, Backuply, Elementor, ElementsKit Lite, LiteSpeed Cache, MetForm, Missed Scheduled Posts Publisher by WPBeginner, Ocean Extra, Ocean Posts Slider, Ocean Social Sharing, Rank Math SEO, Site Kit by Google, Unlimited Elements for Elementor, UpdraftPlus – Backup/Restore, WPCode Lite, WPForms Lite)

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 month, 2 weeks ago

    Thanks for your reply!

    We’ve tested this from our end in the same environment you mentioned, but couldn’t reproduce the issue.

    Could you please enable this feature and try again?
    Here’s the screenshot for reference: https://prnt.sc/PgGTnItuwxsk

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 month, 1 week ago

    Since we haven’t heard back from you, so we’re assuming the issue is resolved and are going to mark this thread as resolved.

    If you need more help, please feel free to start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.