Hello compasspointmarketing,
The basic version of the plugin has only the parcel packing method as Pack Items Individually. if the order has 10 items , items will be packed individually and the shipping cost will be calculated separately.
Our premium version of the plugin has the option of calculating the shipping cost by total order weight or BOX Packing (pack all the items into the configured Box based on the dimension & weight)
If the rates are different even for the single items in the order, Please follow the below procedure:
Request you to try using FedEx website https://www.fedex.com/ratefinder/home .
Use the same Package details (Dimensions & weight), Shipper address and Recipient address.
If the rates are different , Please create a support ticket http://support.wooforce.com/hc/en-us and send us the screenshot of FedEx website along with Debug FedEx Request and Response. Refer trouble shooting article to know more details http://support.wooforce.com/hc/en-us/articles/206508159-Troubleshooting-WooCommerce-FedEx-Shipping-Plugin
Excellent. Thank you very much.
The exact same thing is happening again.
Hi,
We are sorry about the rates troubles.
As we have discussed earlier, the basic version of the plugin supports only PACK ITEMS INDIVIDUALLY optionNow, If the order has multiple items, all items will be packed separately and the shipping cost will be calculated separately.
Premium Version offers PACK INTO BOX ACCORDING TO WEIGHT AND DIMENSION options, that allows you to pack multiple items together in a single box thus calculating shipping costs on the basis of that.
So we will suggest you upgrade to the premium version, as the basic version is well suited for small business owners or when you have one item in the cart.
I’ve already upgraded to the premium and the error is still occurring
When I select weight and dimensions, it won’t let me select the boxes and on the front end, there is no shipping method available. It’s critical we get this resolved ASAP
Hi,
We are sorry, but you cannot select the box in the Front End. The plugin automatically selects the box that suits to the requirement.
To help you out, we need some piece of information, so kindly go through the follwing checks :
We hope you were successful in setting up the FedEx plugin. For any help on setup of the plugin, you can refer the article.
Once you are done, if you have any problem with the shipping services or rates, kindly do the following :
1. Enable the debug option from the settings tab and try debugging the transaction by analyzing the request and response. For more information on debugging, kindly go through our article.
2. To compare the rates with the rates returned from FedEx, kindly go to FedEx Rate Calculator and calculate the rate.
On performing these things, if the problem persists, kindly create a support ticket with the following details :
*Screenshot of FedEx calculator
*Request and response in a text file.
