failed orders?

Hi there @soflauto

Thank you for reaching out! From what I gather, not receiving failed orders is a good thing.

Just to clarify, what motions were used to produce a failed order?

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com/, or https://pastebin.com/, and feel free to change/remove your site URL in the report for privacy reasons.

You can paste the Gist/Pastebin link here in your reply, once you have that.

Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

If so, please select View and copy and paste them into your reply here.

Looking forward to hearing from you!