Can you please report the issues logged in your PHP error log – there should be an error for this fatal shutdown.
Thread Starter
jbcd
(@jbcd)
There are no errors reported in the log. The error message I get is
“This site can’t be reached
The webpage at https://intranet.dfineinc.com/wp-admin/users.php?page=export-user-data might be temporarily down or it may have moved permanently to a new web address.
ERR_INVALID_RESPONSE”
Do you have some error logging activated in PHP? For example via WP_Config.php settings…
Thread Starter
jbcd
(@jbcd)
No; is there another way to determine what is going on?
Error logs are the only way to help locate issues – so you’re going to need to check that they are set-up correctly.
Thread Starter
jbcd
(@jbcd)
Hello again! I set up the error logs. Below are the error messages I get after I tried the export again:
[Wed Jun 08 16:33:24.425102 2016] [:error] [pid 3043] [client 67.173.149.78:14186] WordPress database error Table ‘wp_dfine.wp_2_loginlog’ doesn’t exist for query UPDATE wp_2_loginlog SET active = ‘2016-06-08 09:33:24′ WHERE username=’judy’ /* From [intranet.dfineinc.com/wp-admin/] in [/nas/content/live/dfine/wp-content/plugins/login-logger/loginlog.php:69] */ made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, loginlog_active, referer: https://intranet.dfineinc.com/wp-admin/users.php?page=export-user-data
[Wed Jun 08 16:33:15.179018 2016] [:error] [pid 12667] [client 67.173.149.78:14126] PHP Warning: Invalid argument supplied for foreach() in /nas/content/live/dfine/wp-content/plugins/export-user-data/export-user-data.php on line 1624, referer: https://intranet.dfineinc.com/wp-admin/users.php?page=export-user-data
[Wed Jun 08 16:33:14.463051 2016] [:error] [pid 12667] [client 67.173.149.78:14126] WordPress database error Table ‘wp_dfine.wp_2_loginlog’ doesn’t exist for query UPDATE wp_2_loginlog SET active = ‘2016-06-08 09:33:14′ WHERE username=’judy’ /* From [intranet.dfineinc.com/wp-admin/users.php?page=export-user-data] in [/nas/content/live/dfine/wp-content/plugins/login-logger/loginlog.php:69] */ made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, loginlog_active, referer: https://intranet.dfineinc.com/wp-admin/users.php?page=export-user-data
[Wed Jun 08 16:33:08.478390 2016] [:error] [pid 24887] [client 67.173.149.78:14084] PHP Fatal error: Call to undefined function bp_get_user_last_activity() in /nas/content/live/dfine/wp-content/plugins/export-user-data/export-user-data.php on line 1074, referer: https://intranet.dfineinc.com/wp-admin/users.php?page=export-user-data
[Wed Jun 08 16:33:07.689333 2016] [:error] [pid 24887] [client 67.173.149.78:14084] WordPress database error Table ‘wp_dfine.wp_2_loginlog’ doesn’t exist for query UPDATE wp_2_loginlog SET active = ‘2016-06-08 09:33:07′ WHERE username=’judy’ /* From [intranet.dfineinc.com/wp-admin/users.php?page=export-user-data] in [/nas/content/live/dfine/wp-content/plugins/login-logger/loginlog.php:69] */ made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, loginlog_active, referer: https://intranet.dfineinc.com/wp-admin/users.php?page=export-user-data
[Wed Jun 08 16:32:55.665921 2016] [:error] [pid 3048] [client 67.173.149.78:13945] PHP Warning: Invalid argument supplied for foreach() in /nas/content/live/dfine/wp-content/plugins/export-user-data/export-user-data.php on line 1624, referer: https://intranet.dfineinc.com/wp-admin/users.php?page=export-user-data
[Wed Jun 08 16:32:54.922653 2016] [:error] [pid 3048] [client 67.173.149.78:13945] WordPress database error Table ‘wp_dfine.wp_2_loginlog’ doesn’t exist for query UPDATE wp_2_loginlog SET active = ‘2016-06-08 09:32:54′ WHERE username=’judy’ /* From [intranet.dfineinc.com/wp-admin/users.php?page=export-user-data] in [/nas/content/live/dfine/wp-content/plugins/login-logger/loginlog.php:69] */ made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, loginlog_active, referer: https://intranet.dfineinc.com/wp-admin/users.php?page=export-user-data
Thanks.
The error that is crashing the plugin is this:
Fatal error: Call to undefined function bp_get_user_last_activity()
What version of BP do you have installed?
Thread Starter
jbcd
(@jbcd)
Thanks! If BP is BuddyPress, then I have Version 2.5.1 however it’s not activated. I just delete it and am getting the same error.
Last Activity is a BuddyPress meta field – so you can’t export this without BP installed and active.
This is a bug in the plugin, but you can probably work around this by activated BuddyPress.
Thread Starter
jbcd
(@jbcd)
Thank you – I updated and activated BP and that did the trick!
