Excellent Plugin – but small issue

Resolved hoochie
(@hohori)

6 years, 2 months ago
Hello, I love this plugin and will be looking to purchase sub. I installed yesterday and did the email spam test.

Today, I am unable to login to the wp-admin panel. Could it be due to my IP address being blocked? (as a result of the spam test).

I tried whitelisting my IP but am still getting 404 error for the login page.

Please advise and thank you for this excellent plugin.
- This topic was modified 6 years, 2 months ago by hoochie.

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Support amagsumov
(@amagsumov)

6 years, 2 months ago

Hello, @hohori

Thank you for your request.

The Anti-Spam plugin does not block access to web-site.

To delete the plugin please, follow these steps:
1. Log in to your Hosting Account.
2. Locate the folder of your website.
3. Delete the Security Plugin’s folder here: /wp-content/plugins/antispambycleantalk
4. Try to log in to your website.

Did it help to restore the access to the admin area?

Thread Starter hoochie
(@hohori)

6 years, 2 months ago

Hi Amagsumov:

I don’t have that plugin file.

But have this one: cleantalk-spam-protect.

Should I delete that one?

Plugin Support amagsumov
(@amagsumov)

6 years, 2 months ago

Yes, delete this folder.

Thank you.

Thread Starter hoochie
(@hohori)

6 years, 2 months ago

Hi

Deleted folder and then tried to login >> got 404.

Then tried incognito and was able to get to the login page. So not sure what is happening.

Using Chrome: So dumped cookies and cache … still getting 404.

But from incognito seems to work.

Plugin Support amagsumov
(@amagsumov)

6 years, 2 months ago

It seems that this issue isn’t related to CleanTalk plugin.

Recommend you to try to login using another web-browser and contact your web hosting support.

Thread Starter hoochie
(@hohori)

6 years, 2 months ago

I tested cleantalk with the stop_email…

Should I go to cleantalk dashboard and delete that test, or whitelist the IP address since it’s mine?

Thanks

Plugin Support amagsumov
(@amagsumov)

6 years, 2 months ago

Sure, if you don’t want your personal IP address to be blocked you can add it to your personal white lists.

The guide is here:
https://cleantalk.org/help/blacklist-usage

But your issue isn’t related to the anti-spam protection. Our plugin doesn’t block the access to the web-sites.

Thread Starter hoochie
(@hohori)

6 years, 2 months ago

Thank you Amagsumov … Might just be my Chrome browser is not clearing its cache.

H

Plugin Support amagsumov
(@amagsumov)

6 years, 2 months ago

Just in case, probably, this guide will be helpful for you:
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Thread Starter hoochie
(@hohori)

6 years, 2 months ago

Yes I am familiar with this proceedure… LOL

Funny I can get to my login page in Incognito and Safari but not the regular Chrome browser.

Thanks Amagsumov!

Viewing 10 replies - 1 through 10 (of 10 total)

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