Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Kush

    (@kushnamdev)

    Hi @wynot,

    Thank you for reaching out.

    I’ve tried to replicate the issue you reported, but unfortunately, I was unable to reproduce it on a clean instance. To help us investigate further, could you please create a test site using TasteWP and share the access details with us via Pastebin?

    Please ensure the test site contains only the necessary content to demonstrate the issue and does not include any personal or sensitive data.

    This will allow us to analyze the environment more closely and provide an accurate resolution.

    Looking forward to your response.

    Best regards,

    Thread Starter wynot

    (@wynot)

    Thank you for responding!

    May I suggest giving you access to our staging site instead? It already is an exact duplicate of our site.

    Let me know how to proceed. Thank you!

    Plugin Support Kush

    (@kushnamdev)

    You can contact us via themeisle.com/contact and include the URL of this feed.

    Best regards

    Thread Starter wynot

    (@wynot)

    Hi – I went to that link you suggested, but I don’t have an account and so couldn’t login.

    Plugin Support Kush

    (@kushnamdev)

    You can use the pre-sales form.

    Thread Starter wynot

    (@wynot)

    Any update on this? To add to what I’ve tried :

    I switched to default theme, and deactivated all plugins.

    Turned on one at a time, when I turned on Redirection for Contact Form 7 the error appeared.

    Plugin Support Kush

    (@kushnamdev)

    @wynot Could you please confirm have you tried to contact us via our site?

    Thread Starter wynot

    (@wynot)

    Yes, I did contact you via your site, but I had to use the pre-sales form as I don’t have an account.

    Therefore I’m not able to update or add to my original submission to you there, so thought to update this post instead.

    Plugin Support Kush

    (@kushnamdev)

    Could you please contact us again I am not able to find your old ticket.

Viewing 9 replies - 1 through 9 (of 9 total)

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