To find out what is causing the error code 500, you can turn on WordPress debugging by editing your site’s wp-config.php file and replacing the line:
define('WP_DEBUG', false);
with
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
With debugging on, WordPress with create a debug.log file in your wp-content directory. Now recreate the error and then check the debug.log file. You can send the debug.log file to support at maxfoundry.com so I can review it.
Thread Starter
bhasic
(@bhasic)
My hosting doesn’t log errors. The problem is caused by mp4-files. Also when I add media, I get 8 warnings like this for every file:
Warning: file_exists(): open_basedir restriction in effect. File(/home/vol1_7/infinityfree*.com/if0_350/htdocs/wp-content/uploads/2023/11/1db85c9d-fd04-4d0d-aff1-763dbb9ee81a_screenshot-300×225.webp) is not within the allowed path(s): (/php_sessions:/tmp:..:/var/www/errors:/usr/share/pear:/home/vol1_7/infinityfree.com/if0_350/htdocs) in /home/vol1_7/infinityfree.com/if0_35088568/htdocs/wp-content/plugins/media-library-plus/media-library-plus.php on line 6439
It looks like you have the block direct access feature turned on. I’ll look into this and see about releasing a new version in a few days. If the MP4 files you uploaded are causing an error when viewing the contents of a folder in Media Library Folders, then open the standard WordPress media library and delete the MP4 files.
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This reply was modified 2 years, 3 months ago by
AlanP57.
We have released version 8.1.6 that addresses this issue.