Error when adding Knowledgebase content

  • Resolved zevchafer

    (@zevchafer)


    7 months ago

    Hello,

    I am trying out Mx Chat at the moment, and I have set up Mx Chat (I have added the API key) and now I want to add Knowledge base content based on Posts and ACF fields content. However, when I add knowledge via WordPress Post, I get the following error with every post I try to update.

    No items were processed successfully with 1 failuresFailed Items:

    • ID: 3706: Server error

    I have looked on my server I it gives me the following error code:

    [proxy_fcgi:error [pid 879009:tid 879120 [client xxx Got error ‘PHP message: PHP Fatal error: Uncaught Error: Object of class WP_Post could not be converted to string in xxx/xxx/public_html/wp-admin/admin-ajax.php(192): do_action()\n#5 {main}\n thrown in /home/xxx/xxx/public_html/wp-content/plu…’, referer: https://guildofstories.com/wp-admin/admin.php?page=mxchat-prompts

    I hope you can help me?

    Kind regards,

    • This topic was modified 7 months ago by zevchafer.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter zevchafer

    (@zevchafer)

    7 months ago

    To add to my previous message. It only does this with posts. I was able to succesfully add a page to the Knowledge base. I have a website with custom ACF post types.

    Plugin Support m4xw3ll

    (@m4xw3ll)

    7 months ago

    Hi @zevchafer ,

    Thank you for the detailed bug report! I can see exactly what’s causing this issue – it’s related to how we handle ACF relationship fields that return WP_Post objects.


    Apologies for the inconvenience. We’ve identified the fix and will have a patch ready within the next few days that will resolve this completely.


    I’ll update you here once the patch is available.


    Thanks for your patience!
    Best regards,

    Maxwell

    Plugin Support m4xw3ll

    (@m4xw3ll)

    7 months ago

    Hi @zevchafer,

    Version 2.3.2 was released just now. This includes a patch for your ACF issue. Please test on your end and let me know if you experience any trouble with it. Marking this ticket as resolved, but do not hesitate to reach out if needed!

    Thank you!

    Maxwell

    Thread Starter zevchafer

    (@zevchafer)

    7 months ago

    Hello,

    Thank you for fixing the issue. I can now add my posts to the Knowledgebase. This ticket is solved.

    Kind regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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