Error upon changing month

  • Resolved 14oangus

    (@14oangus)


    1 year, 10 months ago

    From the linked page, no matter how you change the month (using the arrows, click “This Month”, or using the month select widget), it always returns an almost blank page with only the number “2024” on page.

    Other people in the organization have also experienced something different where they are still on the calendar page after changing the month but the calendar area just says it’s “Offline” like the screenshot below.

    View post on imgur.com

    The plugin version is 6.0.8. Please have a look and let me know what went wrong.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tristan083

    (@tristan083)

    1 year, 10 months ago

    Hi @14oangus ,

    Thank you for reaching out.

    I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

    1. Deactivate all other plugins except for The Events Calendar Plugins.
    2. Switching to the Default theme.

    Please read the Testing for Conflicts Article before doing anything. 

    To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

    Thread Starter 14oangus

    (@14oangus)

    1 year, 10 months ago

    Thank you for the speedy response.

    Strangely, the issue is now gone but it was also not the first time I or people from the organization saw the issue. It seems to be coming and going.

    It also feels like it’s communicating with another server through an api of some sort and sometimes the response doesn’t come back correctly due to whatever reason. Now I said “it feels like” because I can’t find any trace of a third party api in the browser network tab but could you confirm if this is the case or not?

    Lastly, could you check internally and see if the same issue was reported before? I’d like to know the reason why it happens and fix it once and for all.

    Thanks again!

    Plugin Support Darian

    (@d0153)

    1 year, 10 months ago

    Hi @14oangus

    Thanks for your message.

    After reviewing some related tickets, we were unable to locate an error message matching the one in your screenshot. I recommend reaching out to your hosting provider to inquire about any error logs that may have been generated during the time you encountered the error. This information could potentially help us pinpoint the cause of the issue.

    I hope that helps. Let me know if you have further questions or concerns.

    Plugin Support Darian

    (@d0153)

    1 year, 9 months ago

    Hi there,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 4 replies - 1 through 4 (of 4 total)

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