error sync class file

Resolved kees78
(@kees78)

6 months ago

Hi,

I get a fatal error when cloudinary plugin is active.

Error: PHP Fatal error: Uncaught TypeError: array_intersect_key(): Argument #2 must be of type array, null given in … class-sync.php:376
Line of code: $signature = array_intersect_key( $signature, $this->sync_types );

When i deactivate this line of code the same error happens a few lines further:
PHP Fatal error: Uncaught TypeError: array_intersect_key(): Argument #1 ($array) must be of type array, null given in class-sync.php:858
Line of code: $ordered = array_intersect_key( $this->sync_types, $sync_items );

Please advise what to do,

Kind regards.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support loic @ cloudinary
(@loiccloudinary)

6 months ago
Hi @kees78 ,

Thanks for reaching out.

Would you mind opening a ticket to [email protected] and share a system report as explained here and adding some assets to the system report as described in the 2nd video?

Thanks in advance.

Best,

Loic
- This reply was modified 6 months ago by loic @ cloudinary.
Thread Starter kees78
(@kees78)

6 months ago

Hey Loic,

I cannot generate the system report because whenever i activate cloudinary, the site crashes.

Do you still want me to sent an email?

Plugin Support loic @ cloudinary
(@loiccloudinary)

6 months ago

Hi @kees78,

Thanks for letting me know.

Could you please reach out and share an export of the wp_posts and wp_postmeta table? It seems there is an issue with some signature.

Thanks,

Loic

Thread Starter kees78
(@kees78)

6 months ago

I downloaded the tables. 255MB in total. How would you like me to reach out to you?

Plugin Support loic @ cloudinary
(@loiccloudinary)

6 months ago

Hi @kees78,

Please reach out to [email protected].

Thanks,

Loic

Thread Starter kees78
(@kees78)

6 months ago

I cannot send 255MB attachments however. Is it not more convienant for you guys to login to the website? I can send user details?
Plugin Support loic @ cloudinary
(@loiccloudinary)

6 months ago
Hi @kees78,

As mentioned in the ticket, we have a fix in review. Another customer tested the workaround shared with you and it worked properly.

To summarize:
- The bug is a conflict between RankMath SEO and Cloudinary
- The fix in review is: https://github.com/cloudinary/cloudinary_wordpress/pull/1085/commits/8b6c2e9600c74fa8dd140cc153682ec03086d62a
- You can manually edit this variable to fix it until we release a new version.
Hope that helps.

Best,

Loic

Viewing 7 replies - 1 through 7 (of 7 total)

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