• Resolved Brecht

    (@brechtalomea)


    Hallo,

    Heel graag zou ik advies willen met het volgende. Ik gebruik Elementor, Woocommerce en Mollie. En krijg bij de checkout page deze error:

    Er is een fout opgetreden bij het verwerken van je bestelling. Controleer of er iets is afgeschreven via je betaalmethode en bekijk je bestelgeschiedenis voordat je de bestelling opnieuw plaatst.

    Hello,

    I would like some advice on the following. I use Elementor, Woocommerce and Mollie. And I get this error on the checkout page:

    There was an error processing your order. Please check if your payment method has been charged and check your order history before placing the order again.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @brechtalomea

    To better understand this issue, we would like a copy of your latest Mollie log files to better assess what is causing this.

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “mollie-payments-for-woocommerce-[…]”

    You can share the logs here: https://privatebin.syde.com/

    Regards,
    Femi

    I have the same problem. How can this be resolved? This is the log from Mollie:

    2024-12-17T09:37:20+00:00 Foutopsporing Mollie\WooCommerce\Payment\PaymentModule::cancelOrderAtMollie – 33794 – Try to process cancelled order at Mollie. 2024-12-17T09:37:20+00:00 Foutopsporing Mollie\WooCommerce\Payment\PaymentModule::cancelOrderAtMollie – 33794 – Order contains Mollie payment method, but not a valid Mollie Order ID. Canceling order failed.

    Plugin Support Femi

    (@femiyb)

    Hello @gjz001

    Could you please confirm how to reproduce this issue?

    Could you also please share the complete log file?

    You can share the logs here: https://privatebin.syde.com/

    I have the same problem. Solved it, but resulting in another issue.

    Since Yesterdag somewhere during the day the problem appeared.
    In the morning a customer placed an order and paid succesfull via iDeal (Mollie). In the afternoon another customer could not complete her order and noticed me upon the issue with error when trying to pay the order. Error she had at placing the order, at/before going to the iDeal payment page was “Er is een fout opgetreden bij het verwerken van je bestelling. Controleer of er iets is afgeschreven via je betaalmethode en bekijk je bestelgeschiedenis voordat je de bestelling opnieuw plaatst.”

    Please note there was no update or maintenance or change in between these orders (I wasn’t even behind my PC that day, untill I received the error from the second customer ;)).

    Via Reditt I found a solution, fixing this issue, see: (https://www.reddit.com/r/Wordpress/comments/1dce6uo/there_was_an_error_processing_your_order_please/?tl=nl ). When deactivating by Field Editor in (WooCommerce Checkout Manager) it was fixed, when activating it again or install another field editor plugin the error came back agian. So it is caused by any of these plugins.

    The issue I have now, I cannot make field optional. So customers have to leave to many personal address data I do not need for digital order, could be an obstacle to complete the order, and I do not want to have that data (also regarding GDPR restrictions).

    I tried to update woocommerce database, but that has no result. Furthermore all plugins and version are the most recent:
    Mollie Payments for WooCommerce Versie 8.0.0
    WooCommerce Versie 9.7.1
    WooCommerce Checkout Manager Versie 7.6.7
    Mollie Payments for WooCommerce Versie 8.0.0
    WordPress 6.7.2

    I hope you can help me to fix the issue, so I will present the address fiedls as optional fields again.

    UPDATE: After a few months, I regularly tested after each plugin update, it is now fixed in these version:

    Mollie Payments for WooCommerce Versie 8.0.2
    WooCommerce Versie 9.8.5
    WooCommerce Checkout Manager Versie 7.7.0
    Mollie Payments for WooCommerce Versie 8.0.2
    WordPress 6.8.1

Viewing 5 replies - 1 through 5 (of 5 total)

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