Hi @bluesm
Thank you for using our plugin. We are sorry to hear that you were experiencing technical difficulties with our plugin. We tried to re-generate the problematic scenario on our end as per your description but did not get such issues.
Have you tried checking the server error log or is there any javascript console error? There should be an indication in the error log about this event. Also can you please let us know the PHP and WordPress version you are using?
Thread Starter
bluesm
(@bluesm)
I switched on the debug and a log file appears titled cloner_error_log inside it says “[2021-12-20 16:44:55] Unhandled exception in file cloner/websocket.php line 160: [ws_closed]: Connection closed” not sure what this is? Thanks
Thread Starter
bluesm
(@bluesm)
Sorry forgot to say WordPress 5.8.2 and PHP 7.4
Hi @bluesm,
Thank you for the update. We have tested several times using WP version 5.8.2 and PHP 7.4 and haven’t found such issues. Besides, there is no such file present cloner/websocket.php in this plugin. The issue you are facing seems to be related to your hosting provider.
As We tried to explore this issue further. Here is a helpful link related to the specific error you found on the error log. Can you please check with the hosting provider?
Thank you
Hi @bluesm,
Thanks a lot for sending us the required log files. We are really glad to know that the hosting provider whitelisted our plugin and everything is good now.
Marking the ticket as resolved. Thanks for using our plugin again.
Have a nice day.
