Hi, @olsonsp4c
What WP-Chatbot version do you use?
Could you please upgrade to the latest version and Log out / log in again with connecting the page.
Let me know if the issue persists after the steps above
Thread Starter
Scott
(@olsonsp4c)
Hi @ingasupranovich – I am using version 4.1.5. I am not getting the error currently in the admin (today). However, the chat isn’t showing up either.
Hi, @olsonsp4c
Try the following:
1. Disconnect the page
2. Log out of FB
3. Log in to FB
4. Connect the page
5. Check if that plugin appeared
Another option is to:
1. Go to Appearance -> Theme (or Theme Editor)
2. Find on the right panel Theme Header (header.php)
3. Paste in between <head> and </head> tags
<script async=”async” src=”https://static.mobilemonkey.com/js/1355817081226969.js”></script>
Thread Starter
Scott
(@olsonsp4c)
@ingasupranovich thankyou. i did all those steps. after adding to header.php, it loaded properly. ty for your assistance!
Scott
Thread Starter
Scott
(@olsonsp4c)
@ingasupranovich I spoke too soon. Now it isn’t showing up again though it says it is connected. And I get this error message in the admin:
Warning: count(): Parameter must be an array or an object that implements Countable in /home/seven19/www/www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 784
Hi, @olsonsp4c
Could you please install the chatbot from here https://wordpress.org/plugins/wp-chatbot/, it has the patch.
We already fixed what you’ve mentioned, but plugin need to be reinstalled
Let me know if that worked
Thread Starter
Scott
(@olsonsp4c)
thank you @ingasupranovich! I am doing this today and will report back!
Scott
Sure, @olsonsp4c
Waiting on the confirmation from you
Thread Starter
Scott
(@olsonsp4c)
@ingasupranovich Now it seems to be working (yay!), but when updating the “Customize” tab, I receive this message, “Error: Failed updating of answering_service_v2…” Thanks!
Scott
@olsonsp4c, the error is related to Answering Service that is in Setup tab, so I have a few questions:
– do you see changes from Customize tab applied to the website chat widget?
– if Save Changes again within the Customize tab, do you see the error repeated?
– if Save Changes again within the Setup tab, do you see the error repeated?
– do you see changes from the Setup tab applied to the website chat widget?
Thread Starter
Scott
(@olsonsp4c)
I also get this message in the Admin after updating my available and offline messages: “Warning: Invalid argument supplied for foreach() in /home/seven19/www/www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 874”
Thread Starter
Scott
(@olsonsp4c)
@ingasupranovich here are my answers:
– do you see changes from Customize tab applied to the website chat widget?
yes i do
– if Save Changes again within the Customize tab, do you see the error repeated?
yes i do
– if Save Changes again within the Setup tab, do you see the error repeated?
no i don’t. i disconnected and reconnected the plugin to FB and did not get an error. only on the Customize tab it seems.
that said, if I refresh the page while on that tab, I get this message, “Warning: count(): Parameter must be an array or an object that implements Countable in /home/seven19/www/www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 822”
– do you see changes from the Setup tab applied to the website chat widget?
the only option in the setup tab that i see is to connect or disconnect the FB page. There are not any other options in this tab.
Thread Starter
Scott
(@olsonsp4c)
@ingasupranovich ALSO, if I go to the WordPress left menu and the flyout submenu and click “Customize” it takes me to the dashboard. I am using the Divi Theme by Elegant Themes.
In the Subscription page I get this message: “API Key is incorrect. Please update your details in the Settings > General tab. Valid credentials are required to update your theme.”>Your Elegant Themes username or API Key is incorrect. Please update your details in the Settings > General tab. Valid credentials are required to update your theme.
1K”
The only place for an API key in Settings > General is for the Divi Theme. So, I’m thinking there is a conflict there that may be causing all the issues perhaps.
Hi, @olsonsp4c
We’re struggling to reproduce the issue.
That would be a great help if you can provide admin access to your WP so that our developer would be able to find the cause.
If that’s ok with you, please email to [email protected] with login/password.
