Error connecting to PayPal

  • Resolved squarestar

    (@squarestar)


    2 years, 11 months ago

    Hi – I have tried 6 times in a row to connect to paypal in Settings > Payments. Each time it all appears to proceed correctly until returning to the WooCommerce page I get the error message:

    “We could not complete the onboarding process. Some features, such as card processing, will not be available. To fix this, please try again.”

    I can’t get past this and I can’t go live without being able to accept payments via PayPal. How do I resolve this?

    Thanks,

    Eoin

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter squarestar

    (@squarestar)

    2 years, 11 months ago

    Lol, I tried again after writing my initial message and it worked! 7th time lucky it seems 😉

    It would be helpful to have a more detailed error message; if it can take that many attempts I would think many people, like me, would assume something more serious was wrong after 3 or 4 failures.

    Plugin Support Femi

    (@femiyb)

    2 years, 11 months ago

    Hello @squarestar

    I suggest testing with a sandbox account by connecting the PayPal sandbox account to the plugin and seeing if you are able to replicate the issue.
    This way, you will be able to find out if this is a plugin or account issue. You can create sandbox accounts here.

    You could also perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail: How to test for conflicts
    Please let us know how this works out for you.

    Regards,
    Femi.

    Plugin Support Femi

    (@femiyb)

    2 years, 11 months ago

    Hello @squarestar

    I see from your last reply that this issue has been resolved for you. Sometimes, these connection issues could be caused by disruptions from PayPal, I also experienced the same issue earlier but also connected successfully after trying again some minutes ago.

    I will mark this ticket as resolved.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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