Error Checking Tracking Status

  • Resolved Michael

    (@whispardesign)


    2 months ago

    Hello,

    Our Burst plugin is not recording any data. One message is Due to your server or website configuration it is not possible to track statistics.

    Here is a link to a screenshot of Google console showing multiple 500 errors.

    Please advise how to correct this.

    Best,

    Michael

    • This topic was modified 2 months ago by Michael.

    The page I need help with: [log in to see the link]

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  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    2 months ago

    Can you copy the debug log from tools, site health, info, copy site information, and paste it here or email it to support(at)burst-statistics.com?

    this might give us a hint. If you install the wp debugging plugin first, then visit your site, it should also contain any php errors that might occur.

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    2 months ago

    With the mailed information we have been able to determine that the issue was caused by a fatal error in the theme, when loading the Rest API. Fixed by adding an isset() check on the missing property.

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