Error Changing Email Template

  • Resolved kyrstenjunior

    (@kyrstenjunior)


    2 months ago

    Hello, everyone!

    I hope you’re all doing well!

    I would like your help with the email templates. I updated the email layout in Settings/Emails, but when I save the changes, the screen refreshes, and only the default texts appear.

    I also tried applying the theme through the Tools/Cleanup/Email Template path, but it’s not being applied either.

    Could you assist me with this issue?

    I look forward to hearing from you soon.

    Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jawad Ahmed

    (@jawada)

    1 month, 3 weeks ago

    Hi @kyrstenjunior

    We apologise for the inconvenience. We acknowledge that this is an issue with our most recent release version 6.3.0, so this is a known issue and the team is actively working on and updating. In the meantime, if you like to use this feature without any issue, we recommend using an older version 6.2.2 of the plugin.

    Please follow these steps to download it:

    1. Visit the provided link.
    2. Scroll down to “Advanced Option.”
    3. Under “Please select a specific version to download,” click on the dropdown menu and choose the version you wish to download.
    4. Please backup your site.
    5. Upload this version to your WordPress site and replace the existing plugin.
    6. Please disable auto-update for Awesome support.

    This workaround should address the issue temporarily. We expect to release a permanent fix in the next version of the plugin.

    Thank you for your patience and understanding.

    Best regards,

    Plugin Author Jawad Ahmed

    (@jawada)

    3 weeks, 3 days ago

    Hi @kyrstenjunior ,

    We have fixed the reported bugs and issues, and an updated version has been released. Please update your Awesome Support to version 6.3.1.

    If you have any further questions, please feel free to reach out.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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