Error 500

  • mmenken

    (@marleenmenken)


    9 months ago

    Goodmorning, I have been getting the message ‘Error 500’ for almost 16 hours now. Refreshing it doesn’t help. All cookies deleted, doesn’t work. I can’t do anything. The website is down. I can’t even log in anymore. I got the error after I installed the plugin Local Google Fonts. Please help me.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Xaver

    (@xaverb)

    9 months ago

    Hi there!

    Sorry about that!, Can you remove the plugin via FTP for now? Please share some error logs to help us debug this further.

    You may also consider Troubleshooting WordPress in 60 Seconds

    Thanks!

    Thread Starter mmenken

    (@marleenmenken)

    9 months ago

    Which FTP is safe to use?

    Plugin Author Xaver

    (@xaverb)

    9 months ago

    Best to reach out to your host. Usually they have a way to access the files from there.

    Remove or rename the folder to disable the plugin. Check the error logs of your server for more details on the problem.

    Best Regards!

    Thread Starter mmenken

    (@marleenmenken)

    9 months ago

    Problem solved. I restored the last backup of my website before installing the plugin. Only downside: I can’t give details of error logs.

    Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error 500’ is closed to new replies.

  • 4 replies
  • 2 participants
  • Last reply from: mmenken
  • Last activity: 9 months ago
  • Status: not resolved