Enhanced Ecom
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Hey,
I have checked the option for enhanced eCommerce in the plugin options but it doesn’t appear to be tracking eCommerce in Google analytics.
What could the issue be?
Thanks
The page I need help with: [log in to see the link]
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Hey there!
Can you confirm you’ve followed the setup instructions in our docs?
Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.Hi, yes I set it up according to those instructions.
Here is the System report:
### WordPress Environment ### WordPress address (URL): https://www.mediterraneanlinens.co.uk Site address (URL): https://www.mediterraneanlinens.co.uk WC Version: 3.9.0 REST API Version: ✔ 1.0.6 Log Directory Writable: ✔ WP Version: 5.3.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.14 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.29.0 NSS/3.44 SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.43-MariaDB Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.9.0 WC Database Prefix: wp_ Total Database Size: 77.35MB Database Data Size: 61.91MB Database Index 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Connects - Mailchimp Addon: by Brainstorm Force – 2.2.1 Contact Form 7: by Takayuki Miyoshi – 5.1.6 Convert Plus: by Brainstorm Force – 3.5.2 Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce Fusion Builder: by ThemeFusion – 2.1.2 Fusion Core: by ThemeFusion – 4.1.2 Hotjar: by Hotjar – 1.0.5 Mailchimp for WooCommerce: by Mailchimp – 2.3.1 – Not tested with the active version of WooCommerce Post Types Order: by Nsp Code – 1.9.4.2 Really Simple SSL: by Rogier Lankhorst Mark Wolters – 3.2.8 Safe SVG: by Daryll Doyle – 1.9.7 W3 Total Cache: by BoldGrid – 0.12.0 NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.11.0 – Not tested with the active version of WooCommerce WooCommerce Additional Variation Images: by WooCommerce – 1.7.17 – 1.7.18 is available – Not tested with the active version of WooCommerce WooCommerce Address Validation: by SkyVerge – 2.6.1 – 2.6.2 is available – Not tested with the active version of WooCommerce WooCommerce Advanced Notifications: by WooCommerce – 1.2.17 – 1.2.19 is available – Not tested with the active version of WooCommerce WooCommerce Bulk Stock Management: by WooCommerce – 2.2.18 – 2.2.20 is available – Not tested with the active version of WooCommerce WooCommerce Cart Notices: by SkyVerge – 1.10.0 – 1.11.1 is available – Not tested with the active version of WooCommerce WooCommerce Checkout Field Editor: by WooCommerce – 1.5.26 – 1.5.27 is available – Not tested with the active version of WooCommerce WooCommerce Composite Products: by SomewhereWarm – 5.1.3 – 6.0.0 is available – Not tested with the active version of WooCommerce WooCommerce Email Customizer: by WooCommerce – 1.1.11 – 1.1.13 is available – Not tested with the active version of WooCommerce Google Ads for WooCommerce: by Kliken – 1.0.2 – Not tested with the active version of WooCommerce WooCommerce Google Analytics Integration: by WooCommerce – 1.4.17 Woocommerce Google Merchant Center Customer Reviews: by WebPerfect.com – 1.0.2 – Not tested with the active version of WooCommerce WooCommerce Order Status Control: by SkyVerge – 1.11.0 – 1.12.1 is available – Not tested with the active version of WooCommerce WooCommerce PDF Invoices: by Andrew Benbow – 4.5.3 – 4.5.4 is available – Not tested with the active version of WooCommerce WooCommerce Product Bundles: by SomewhereWarm – 5.14.2 – 6.0.0 is available – Not tested with the active version of WooCommerce Product Filters for WooCommerce: by Nexter – 1.1.16 – Not tested with the active version of WooCommerce WooCommerce Subscribe to Newsletter: by WooCommerce – 2.5.0 – 2.5.4 is available – Not tested with the active version of WooCommerce WooCommerce Tab Manager: by SkyVerge – 1.11.0 – 1.12.0 is available – Not tested with the active version of WooCommerce WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.12 – Not tested with the active version of WooCommerce WooCommerce Waitlist: by WooCommerce – 2.1.8 – 2.1.15 is available – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.9.0 Wordfence Security: by Wordfence – 7.4.5 Yoast SEO: by Team Yoast – 12.9.1 WP Mail SMTP: by WPForms – 1.8.1 WP Product Feed Manager: by Michel Jongbloed – 1.19.0 – Not tested with the active version of WooCommerce Smush: by WPMU DEV – 3.4.2 ### Inactive Plugins (22) ### Akismet Anti-Spam: by Automattic – 4.1.3 CartFlows: by CartFlows Inc – 1.3.4 – Not tested with the active version of WooCommerce Code Snippets: by Code Snippets Pro – 2.14.0 CSS & JavaScript Toolbox: by Wipeout Media – 9.4 Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.0 – Not tested with the active version of WooCommerce Hello Dolly: by Matt Mullenweg – 1.7.2 Insert PHP Code Snippet: by xyzscripts.com – 1.3.1 Jetpack by WordPress.com: by Automattic – 8.1.1 PWA: by PWA Plugin Contributors – 0.3.0 TC Custom JavaScript: by Tiny Code – 1.1.1 Tracking Code Manager: by IntellyWP – 1.12.1 – Not tested with the active version of WooCommerce WC Thanks Redirect: by Nitin Prakash – 2.2 – Not tested with the active version of WooCommerce WebP Express: by Bjørn Rosell – 0.17.2 WooCommerce Blocks: by Automattic – 2.5.11 – Not tested with the active version of WooCommerce WooCommerce Google Ads Conversion Tracking: by Wolf+Bär Agency – 1.6.2 – Not tested with the active version of WooCommerce WooCommerce Product Search: by itthinx – 2.18.0 – 2.19.0 is available – Not tested with the active version of WooCommerce WP-Cron Control: by Thorsten Ott Erick Hitter Automattic – 0.7.1 WP All Export: by Soflyy – 1.2.5 WP All Import Pro: by Soflyy – 4.5.5 WP Crontrol: by John Blackbourn & crontributors – 1.7.1 WP Migrate DB: by Delicious Brains – 1.0.11 YITH Custom Thank You Page for Woocommerce: by YITH – 1.2.3 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php maintenance.php: maintenance.php ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) composite (composite) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #286 - /full-shop-with-sidebar/ Basket: #33 - /cart/ Checkout: #34 - /checkout/ My account: #35 - /my-account/ Terms and conditions: #2565 - /terms-conditions/ ### Theme ### Name: Avada Child Version: 1.0.0 Author URL: https://theme-fusion.com Child Theme: ✔ Parent Theme Name: Avada Parent Theme Version: 6.1.2 Parent Theme Author URL: http://themeforest.net/user/ThemeFusion WooCommerce Support: ✔ ### Templates ### Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/checkout/thankyou.php Avada-Child-Theme/woocommerce/emails/admin-new-order.php Avada/woocommerce/loop/loop-start.php Avada-Child-Theme/woocommerce/myaccount/form-edit-account.php Avada/woocommerce/single-product/add-to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php ### Composite Products ### Database Version: 5.1.3 Template Overrides: – ### Product Bundles ### Database Version: 5.14.2 Template Overrides: – ### Address Validation ### Active Provider: PostcodeSoftware.net Configured: ✔ Account Number: 4452 Password: Snqa21hr Debug Mode: No Geocode Addresses: No Classify Addresses: No Force Customer to look-up address via Postcode: No ### Action Scheduler ### Complete: 288 Oldest: 2020-01-03 08:49:59 +0000 Newest: 2020-01-28 16:30:18 +0000 Pending: 1 Oldest: 2020-01-28 17:30:18 +0000 Newest: 2020-01-28 17:30:18 +0000 Canceled: 20 Oldest: 2020-01-06 12:01:20 +0000 Newest: 2020-01-27 12:37:22 +0000 In-progress: 0 Oldest: – Newest: – Failed: 1 Oldest: 2020-01-13 06:18:19 +0000 Newest: 2020-01-13 06:18:19 +0000@fevered Hi, any feedback?
Thanks
Thanks for that site status report! From here I’d recommend following our self service guide to ensure this isn’t due to a theme or plugin conflict
@fevered It’s not…what would you recommend I do?
Thanks
In that case, please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
HI, do you know where I can submit a support ticket? I’m really struggling to find a link.
Hi there!
My apologies that my link did not work – not sure what happened there. You can submit a ticket here: https://woocommerce.com/my-account/create-a-ticket/
The topic ‘Enhanced Ecom’ is closed to new replies.