Email is not working

Resolved presvinay1
(@presvinay1)

7 years, 4 months ago

Hello,

I used two different emails and submitted the form on my site but those emails never received my custom messages even after I confirmed the reservations. The admin email didn’t receive any emails either! No idea why this is.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

sergioh4l
(@sergioh4l)

7 years, 4 months ago

I have the same problem. I have just installed and configured the plugin and no email arrives, neither to the client nor to the admin.
Thread Starter presvinay1
(@presvinay1)

7 years, 4 months ago
@sergioh4l @loncar Did you ever find out how to make this work?
- This reply was modified 7 years, 4 months ago by presvinay1.
zandapaolo
(@zandapaolo)

7 years, 3 months ago

Hello,
I have the same problem from about 24h suddenly the emails are not sent to the user nor to the administrator I tried various plugins for the management of mails that correctly perform the sending test, but without solving the problem.
The message continues on the log:
TYPE: MAIL
ERRORS: {“wp_mail_failed”: [“The following From address failed: [email protected]: MAIL FROM command failed ,,, SMTP server error: MAIL FROM command failed”]}
ERRORS_DATA: {“wp_mail_failed”: {“to”:
Luciano
(@lucianobosco)

7 years, 1 month ago
Hey guys, I faced same issue: all emails suddenly stopped working. But I realized why, by viewing the plugin code.
The script looks for these form fields:
```
// check if there are field called email
if (array_key_exists('email', $app_array)) {
   $email_key = 'email';
}

// check if there is field called e-mail
if (array_key_exists('e-mail', $app_array)) {
   $email_key = 'e-mail';
}
```
So if you renamed the email field unfortunately you f*cked up the email functionality.

The easy solution is to name it back to email, but if you need to use another Label, the only way I found is by getting into the DB, table ea_meta_fields, and replace the email field slug with email value.
The slug is autogenerated as per field name, so there is no way to change the label and keep the slug as email so far.

Hope it helps!
- This reply was modified 7 years, 1 month ago by Luciano.
Thread Starter presvinay1
(@presvinay1)

7 years, 1 month ago

Ah, thank you for digging into this. The mystery is finally solved!