Email change confirmation mail sent to empty email address

  • Resolved justcoding

    (@justcoding)


    3 months, 1 week ago

    Hi there,

    we have had a very good experience with the plugin so far. Unfortunately, since around two months, we encountered the following bug several times: If a user requests to change his email, the email verification for said request is not sent to the existing email, but rather only the profile name is set in the address field of the confirmation email.
    This prompts the following error from Post SMTP, the plugin we use for sending emails via our Office 365 SMTP server and have not had any issues with over the past years whatsoever:

    A look into the logs in the admin panel reveals the empty “To” field:

    As a sanity check, I confirmed that the wp_users table still had the correct (original) email in place.
    Would you mind providing me with further debugging steps?

    Greetings,
    Justus

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    3 months ago

    Hi @justcoding,

    Just to be sure of some things first:

    1. ​Could you please go to your site’s Dashboard –> Plugins -> Installed Plugins -> and send a screenshot with everything you have installed related to Profile Builder (make sure the plugin version can be seen)?
    2. ​Could you please go to your site’s Dashboard –> Profile Builder -> Settings -> General -> and send a screenshot from there (please make sure all the settings from that page can be seen)?
    3. ​Could you please go to your site’s Dashboard –> Profile Builder -> Settings ->Advanced Settings -> Forms -> and send a screenshot from there (please make sure all the settings from that page can be seen)?
    4. Could you please go to your site’s Dashboard –> Profile Builder -> Settings -> Email Customizer -> User Emails -> and send a screenshot where it can be seen the “Change email address request email” template?

    Note: You can use a site like https://snipboard.io/ to share the screenshots.

    Thread Starter justcoding

    (@justcoding)

    1 month, 3 weeks ago

    Hi @alexandrubodea,

    sorry for the late reply! It seems like your answer went straight into my spam folder. I only just saw it after opening this thread again because the error once again re-appeared. Hopefully, these images include all the information you requested.

    1. Plugin Versions

    2. General settings

    3. Forms settings

    4. Email customizer

    Thank you very much for your help! Greetings, Justus

    Plugin Support alexandrubodea

    (@alexandrubodea)

    1 month, 3 weeks ago

    No worries, we can continue the investigation

    Could you please send the PB settings? Please install the “Import and Export Settings Addon” from Profile Builder –> Add-ons. Then export your Profile Builder settings and send the file.

    Please send it to the following email address: [email protected] where you also mention this forum thread.

Viewing 3 replies - 1 through 3 (of 3 total)

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