Edit order product details no longer possible

  • Resolved Olivier Tassinari

    (@oliviertassinari)


    3 months ago

    It seems that ever since the release of the rework of the dokan commission. I can’t see the product list in the order details in the store admin. Is this expected? It’s actually very strange, I only see if it I log on my phone, but not on desktop.

    For example, desktop view:

    View post on imgur.com

    I have tried to use the “Screen Options” to fix this, but it doesn’t help in any way.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Md Fayeakuzzaman

    (@fayeakuzzaman)

    3 months ago

    Hello @oliviertassinari,

    We want to inform you that we have not identified any issues locally regarding the product upload form. Therefore, we assume this error may occur due to a conflict with other plugins or themes on your site. To address this, we recommend taking your site to a minimal state and observing if the problem persists. Here are the steps you can follow:

    1. Deactivate all plugins except Dokan Lite and WooCommerce.
    2. Switch to a stable theme, such as Storefront.
    3. Clear your site cache as well as the browser cache, and then try again.

    If the issue is resolved, it indicates that a conflicting plugin or theme has been installed on your website. To identify the responsible plugin/theme, it is recommended to carry out a thorough conflict test. You can refer to this third-party article for assistance in tracing the problematic plugin/theme. Once you have determined the conflicting plugin/theme, please reach out to the relevant support team for further assistance.

    Thanks!

    Plugin Support Mobin Chowdhury

    (@mobin210385)

    2 months, 4 weeks ago

    Hello @oliviertassinari,

    As we haven’t heard back from you for a while, we’ll consider this topic resolved. If you encounter any further issues, please don’t hesitate to open a new topic.

    Thanks!

    Thread Starter Olivier Tassinari

    (@oliviertassinari)

    2 months, 4 weeks ago

    Clear your site cache

    This seems to have solved the issue. Thanks

    Thread Starter Olivier Tassinari

    (@oliviertassinari)

    2 months, 3 weeks ago

    Actually, the problem seems to persist, e.g. on https://store-wp.mui.com/wp-admin/post.php?action=edit&post=104930 I can’t see the items that are in the order.

    Thread Starter Olivier Tassinari

    (@oliviertassinari)

    2 months, 3 weeks ago

    I found a solution.

    Deleting the row with meta_key="meta-box-order_shop_order" under in the _usermeta MySQL table fixed the issue. It had the following meta_value:

    “a:3:{s:4:”side”;s:163:”woocommerce-customer-history,woocommerce-order-actions,woocommerce-order-source-data,wpo_wcpdf-box,woocommerce-order-notes,wpo_wcpdf_send_emails,wc_eu_vat_vat_meta”;s:6:”normal”;s:170:”wpo_wcpdf-data-input-box,woocommerce-order-data,postcustom,woocommerce-order-downloads,dokan_commission_box,woocommerce-order-items,woocommerce-order-items,wcff_meta_list”;s:8:”advanced”;s:0:””;}”;

    this unserialize to:

    array (
    ‘side’ => ‘woocommerce-customer-history,woocommerce-order-actions,woocommerce-order-source-data,wpo_wcpdf-box,woocommerce-order-notes,wpo_wcpdf_send_emails,wc_eu_vat_vat_meta’,
    ‘normal’ => ‘wpo_wcpdf-data-input-box,woocommerce-order-data,postcustom,woocommerce-order-downloads,dokan_commission_box,woocommerce-order-items,woocommerce-order-items,wcff_meta_list’,
    ‘advanced’ => ”,
    )

    The meta box I had missing was woocommerce-order-items. Maybe it crashed because it’s listed twice. Hopefully, this will help someone else.

    Thread Starter Olivier Tassinari

    (@oliviertassinari)

    2 months, 2 weeks ago

    This reproduced again. I spent more time to try to understand why.

    It seems that this gets fucked up when I toggle the visibility of the Comission box.

    Thread Starter Olivier Tassinari

    (@oliviertassinari)

    2 months, 2 weeks ago

    Ok, I think I found the root cause https://github.com/getdokan/dokan/issues/2499.

    maxos111

    (@maxos111)

    1 month, 1 week ago

    I also have such issue, and admin now have not possibility to edit order. Checkbox items not hided/showed anything

    maxos111

    (@maxos111)

    2 weeks, 5 days ago

    @mobin210385
    Today I updated to new v3.16.1
    and still the same problem
    we can not edit order items

Viewing 9 replies - 1 through 9 (of 9 total)
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