E_COMPILE_ERROR with Storefront Theme

Hi Mike @cuttycliffy!

Can you also let us know which version of WooCommerce you’re using?

Based on the error message though, there may be an issue with the Storefront install. Do you remember any updates or changes to your site before the error started happening?

You may want to download a fresh copy of Storefront here and try reinstalling again.

Let us know if that helps!

Thread Starter

(@cuttycliffy)

Hi Cara,

Thank you for the reply.

WordPress version 5.7.2
Current theme: Storefront (version 3.7.0)
PHP version 7.4.19

I do not remember any changes except adding google recaptcha. Do you happen to know if using recaptcha causes issues with Storefront? Maybe there is a better plugin?

Thanks so much for your help.
Mike

Cara

(@dcka)

Hi Mike @cuttycliffy,

Thank you for that information!

To be clear though, are you not using the WooCommerce plugin?

I do not remember any changes except adding google recaptcha. Do you happen to know if using recaptcha causes issues with Storefront? Maybe there is a better plugin?

I’m not aware of any Storefront issues specific to Google ReCaptcha. That said, there are many different ReCaptcha plugins. I’m not familiar with which one would be better either. However, if you suspect that the one you have is causing the error, can you see if temporarily disabling it makes the error go away?

Can you also try reinstalling Storefront in case something’s wrong with the install? And please let us know how that goes too!

Thread Starter

(@cuttycliffy)

Sorry about that Cara. Yes I am using the WooCommerce plugin – Version 5.4.1. Will I lose my specific setup information, product pictures, etc…if I reinstall Storefront?

Thanks for all your help!
Mike

Niall a11n

(@wpniall)

Hi @cuttycliffy,

Thanks for confirming your WooCommerce version!

The settings should be stored in the database, so reinstalling Storefront should not remove any specific set up information.

Having said that, have you made any changes to the theme’s files or folders directly? If you hav made any changes, they would be deleted if you reinstall Storefront.

I recommend first making a full back of your site, then try reinstalling Storefront.

Please let us know how that goes!

Thread Starter

(@cuttycliffy)

Okay thanks Niall. I will try that now and update this thread with the results. Appreciate the help!

Mike

Thread Starter

(@cuttycliffy)

It appears I am still getting the same error:

Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 27 of the file /services/webpages/c/l/clockittoya.ca/public/wp/wp-content/themes/storefront/functions.php. Error message: require(): Failed opening required ‘inc/class-storefront.php’ (include_path=’.’)

I unzipped and copied all files from the Storefront link you provided via FTP and overwrote the exiting Storefront files. I also compared the functions.php and inc/class-storefront.php php files and they are identical. Do you have some other ideas I can try to fix this issue? My website users sporadically get the error:

“There has been a critical error on this website”

Thanks,
Mike

Cara

(@dcka)

Hi Mike @cuttycliffy!

Thank you for keeping us updated on your issue. I went looking for similar issues, and judging by the reference to E_COMPILE_ERROR, the WooCommerce installation on your site may have some missing files. Can you try reinstalling WooCommerce if that helps?

Also, can you check if you have a separate WooCommerce Admin plugin in your plugins list under WP Admin > Plugins? If yes, which version is it?

Thread Starter

(@cuttycliffy)

Hello Cara,

I do not have WooCommerce Admin installed. After I updated Storefront, I am getting an error when I click on “Appearance”, than “Customize” for that theme. – “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

Do you think it will still help reinstalling WooCommerce?

Thanks for all your help on this…
Mike

Thread Starter

(@cuttycliffy)

Hi there,

I do not have WooCommerce Admin.

Thanks,
Mike

Cara

(@dcka)

Hi Mike @cuttycliffy,

I’m sorry to hear you’re still having issues on your site.

Do you think it will still help reinstalling WooCommerce?

Yes, it would be helpful to rule out a faulty WooCommerce installation right away.

Can you also clarify, just so we’re on the same page, have you already deactivated the Google ReCaptcha plugin you installed?

Also, it would be helpful to pinpoint the exact instances when you receive errors on your site. You’ve mentioned the following before:

My website users sporadically get the error:

“There has been a critical error on this website”

Are users still getting the error? If yes, does it only happen when visiting certain pages on your site?

The E_COMPILE_ERROR can be tricky to diagnose, so if you can send us a copy of your System Status Report, that could help us get a better idea of your site setup. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

Thread Starter

(@cuttycliffy)

Hi Cara,

My users are not seeing the error anymore. I am just getting the error when I try to click on customize for the storefront theme. I also get the error when I click on background and header. I deactivated the Google ReCaptcha plugin and still get the error.

Here is the latest error:

2021-07-05T00:05:12+00:00 CRITICAL require(): Failed opening required ‘inc/class-storefront.php’ (include_path=’.’) in /services/webpages/c/l/clockittoya.ca/public/wp/wp-content/themes/storefront/functions.php on line 27

The inc/class-storefront.php is present in /wp/wp-content/themes/storefront/inc
******************************************************`

Here is the system status report:


### WordPress Environment ###

WordPress address (URL): http://clockittoya.ca/wp
Site address (URL): http://clockittoya.ca/wp
WC Version: 5.4.1
REST API Version: ✔ 5.4.1
WC Blocks Version: ✔ 5.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.3.1
Log Directory Writable: ✔
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.19
PHP Post Max Size: 256 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.1
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.7.31-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wp_
Total Database Size: 229.68MB
Database Data Size: 159.54MB
Database Index Size: 70.14MB
wp_woocommerce_sessions: Data: 5.56MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 4.40MB + Index: 2.91MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 42.10MB + Index: 31.35MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.39MB + Index: 0.17MB + Engine MyISAM
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wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.27MB + Index: 0.18MB + Engine MyISAM
wp_commentmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.74MB + Index: 0.38MB + Engine MyISAM
wp_es_deliverreport: Data: 0.75MB + Index: 0.08MB + Engine MyISAM
wp_es_emaillist: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wp_es_notification: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_es_sentdetails: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
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wp_fmera_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_fmera_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_actions: Data: 1.12MB + Index: 2.67MB + Engine MyISAM
wp_ig_blocked_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_campaigns: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
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wp_ig_contacts: Data: 0.13MB + Index: 0.11MB + Engine MyISAM
wp_ig_contacts_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_contact_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_lists_contacts: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
wp_ig_mailing_queue: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_ig_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_sending_queue: Data: 3.70MB + Index: 0.30MB + Engine MyISAM
wp_ig_temp_import: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_unsubscribe_feedback: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_wc_cart: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_wc_guests: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_workflows: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_workflows_queue: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 7.11MB + Index: 2.07MB + Engine MyISAM
wp_postmeta: Data: 57.40MB + Index: 19.51MB + Engine MyISAM
wp_posts: Data: 24.71MB + Index: 2.50MB + Engine MyISAM
wp_rm_fields: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_rm_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rm_front_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rm_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rm_paypal_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_rm_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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wp_rm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rm_task_exe_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_say_what_strings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_UPCP_Categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_UPCP_Custom_Fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_UPCP_Fields_Meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_UPCP_Items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_UPCP_Item_Images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_UPCP_SubCategories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_UPCP_Tagged_Items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_UPCP_Tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_UPCP_Tag_Groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_UPCP_Videos: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 5.89MB + Index: 2.34MB + Engine MyISAM
wp_users: Data: 0.16MB + Index: 0.17MB + Engine MyISAM
wp_user_registration_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.07MB + Index: 0.07MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 3.37MB + Index: 2.88MB + Engine MyISAM
wp_wc_order_stats: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.59MB + Index: 0.74MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 9700
custom_css: 1
es_template: 27
jetpack_migration: 2
jp_img_sitemap: 10
jp_img_sitemap_index: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 12
page: 9
post: 3
product: 9092
revision: 775
shop_order: 2291
tablepress_table: 2
um_directory: 1
um_form: 3
um_role: 2
user_registration: 1

### Security ###

Secure connection (HTTPS): ❌
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔

### Active Plugins (23) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Autoptimize: by Frank Goossens (futtta) – 2.8.4
Decorator - WooCommerce Email Customizer: by WebToffee – 1.1.0
Email Subscribers & Newsletters: by Icegram – 4.7.5.1
Email Text Customizer for WooCommerce: by EnigmaWeb – 1.0.3
FMA Additional Registration Attributes(Free): by FME Addons – 1.0.4
GTranslate: by Translate AI Multilingual Solutions – 2.8.64
WooCommerce Custom Account Fields: by Iconic – 1.0.0
Jetpack: by Automattic – 9.8.1
Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.6.11
Manage Notification E-mails: by Virgial Berveling – 1.8.0
Multiple Admin Email Addresses: by Nimrod Cohen – 1.1.2
TablePress: by Tobias Bäthge – 1.13
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.7.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.56

Woo Custom Emails: by wp3sixty – 2.2
WooCommerce Extra Product Sorting Options: by SkyVerge – 2.9.0
Booster for WooCommerce: by Pluggabl LLC – 5.4.2
More Sorting Options for WooCommerce: by WP Wham – 3.2.8
WooCommerce Remove Product Sorting: by SkyVerge – 1.1.1
WooCommerce: by Automattic – 5.4.1
Media Library Categories: by Jeffrey-WP – 1.9.9
Smush: by WPMU DEV – 3.8.7

### Inactive Plugins (1) ###

WP Healthcheck: by Tiago Hillebrandt – 1.3.3

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #30 - /
Cart: #31 - /cart/
Checkout: #32 - /checkout/
My account: #33 - /my-account/
Terms and conditions: #79 - /terms/

### Theme ###

Name: Storefront
Version: 3.7.0
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### More Sorting Settings ###

More Sorting for WooCommerce: no
Custom Sorting: yes
Sort by date (ascending): 
Sort by date (descending): 
Sort by title: A to Z: Sort by title: A to Z
Sort by title: Z to A: 
Sort by slug: A to Z: 
Sort by slug: Z to A: 
Sort by SKU: low to high: 
Sort by SKU: high to low: 
Sort by SKU: no
Sort by stock quantity: low to high: 
Sort by stock quantity: high to low: 
Sort by total sales: low to high: 
Sort by total sales: high to low: 
Sort by last modified date: oldest to newest: 
Sort by last modified date: newest to oldest: 
Sort by author ID (ascending): 
Sort by author ID (descending): 
Sort by product ID (ascending): 
Sort by product ID (descending): 
Sort by number of comments (ascending): 
Sort by number of comments (descending): 
Random sorting: 
No sorting: 
Custom Meta Sorting: no
Total Options: 1
Enable/Disable: yes
Type: meta_value
Meta Key: 
Secondary Sorting: none
Order: asc
Parameter: custom_sorting_1
Title: Custom Meta Sorting #1
Default Sorting Options: no
Default sorting: Default sorting
Sort by popularity: Sort by popularity
Remove "Sort by popularity": no
Sort by average rating: Sort by average rating
Remove "Sort by average rating": no
Sort by newness: Sort by newness
Remove "Sort by newness": yes
Sort by price: low to high: Sort by price: low to high
Remove "Sort by price: low to high": no
Sort by price: high to low: Sort by price: high to low
Remove "Sort by price: high to low": no
Rearrange Sorting: no
Rearrange Sorting: menu_order
popularity
rating
date
price
price-desc
date-asc
date-desc
title-asc
title-desc
name-asc
name-desc
sku-asc
sku-desc
stock_quantity-asc
stock_quantity-desc
total_sales-asc
total_sales-desc
modified-asc
modified-desc
author-asc
author-desc
product_id-asc
product_id-desc
comment_count-asc
comment_count-desc
rand
none
Remove All Sorting (Including WooCommerce Default): no
Enable/Disable: no
Theme: avada

### Action Scheduler ###

Complete: 612
Oldest: 2021-06-04 08:06:13 -0300
Newest: 2021-07-05 00:49:34 -0300

### Status report information ###

Generated at: 2021-07-05 00:53:56 -03:00

Thanks,
Mike

Cara

(@dcka)