Hello @melissaod,
Thank you for reaching out to us; we’re here to help.
Regrettably, the issue you’re facing does not appear to be related to our plugin. A 404 error typically occurs when website content has been removed or moved to a different URL. Our plugin specifically assists with duplicating pages and posts and doesn’t directly influence the handling of URLs or website content.
To address this issue, we recommend checking the links or files on your end to ensure they are correctly configured.
If you have any further questions or need assistance with any aspect of our plugin, please don’t hesitate to contact us at [email protected].
Best Regards,
Duplicate Page Support Team
Thread Starter
Melly
(@melissaod)
When the problem occurred on my website (which was sitemap URLs and brand URL links no longer working) I deactivated and then reactivated each plugin one by one. It was only when Duplicate Page Plugin was deactivated that the sitemap URLs were no longer giving a 404 and the brand links were no longer giving a 404. I triple checked everything and every time the solution was deactivating the Duplicate Page Plugin.
Hey @melissaod,
We would like to take a deeper dive into this and find out if this issue is related to a duplicate page plugin or not.
To pinpoint the issue, we suggest enabling debug error logs on your website. To facilitate this process, you can utilize our plugin, Wp File Manager. Here are the steps to enable debug error logs using Wp File Manager:
- Locate the
wp-config.php file in your website’s root directory.
- Insert the following code:
define('WP_DEBUG_LOG', true);
(Note:- If this code ”’ define(‘WP_DEBUG_LOG’, false); ”’ is already there in your wp-config.php file, change the value from “false” to “true.”)
Once you’ve enabled debug error logs, please proceed to replicate the issue or perform the steps that trigger the error. This will generate a .txt error log file within the “wp-content” directory. You can view this .txt file using a code editor accessible through the right-click menu.
Please download and share the debug error log.txt file with us via email at [email protected]
We eagerly await your response and the provided information, which will enable us to promptly resolve this matter for you.
Best Regards,
Duplicate Page Support Team
