Double Opt In

  • Resolved user9876789

    (@user9876789)


    7 months, 2 weeks ago

    Hello, I’m using the [dotdigital-signup] in two places on my homepage, the emails are being added to the list but I need to enable double opt in. I have double opt in enabled on my Dotdigital account but it’s not applying when I use this shortcode. How do I make it require double opt in?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Dotdigital

    (@dotmailer)

    7 months ago

    Thanks for the report, we flagged this issue with our team.

    Can you please confirm which setting you are using in your Dotdigital account:
    – Enforce double opt-in for signups from signup forms and some API methods only (default)
    – Enforce double opt-in for all signups, including bulk uploads

    Thread Starter user9876789

    (@user9876789)

    7 months ago

    Enforce double opt-in for all signups, including bulk uploads

    Plugin Author Dotdigital

    (@dotmailer)

    6 months, 4 weeks ago

    We tested the sign up and could not replicate this issue when using – “Enforce double opt-in for all signups, including bulk uploads”.

    We will need more information to identify this problem – to do a test on your website and see the submitted data in your Dotdigital account.

    Please submit a support ticket via https://support.dotdigital.com/en/ and reference this forum post so it gets escalated to the correct team.

    Thread Starter user9876789

    (@user9876789)

    6 months, 4 weeks ago

    After doing some more testing with other colleagues who did get the double opt in email from the shortcode, I think it may be a known issue with resubscribing the same email address. Thank you for investigating.

Viewing 4 replies - 1 through 4 (of 4 total)

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