Quick update, @abzlevelup:
I found that clearing Page Cache (via SpinupWP, which manages our server) is a workaround to “fix” the issue.
I put a cron that automatically clears this cache every hour and that seems to be a workaround for now.
That might help the dev team diagnose the issue.
Plugin Support
Abz
(@abzlevelup)
Hi @rtvenge, thanks for providing more information and the workaround. I’d definitely pass this along to our devs. This is really helpful.
Thanks,
Abz
Plugin Support
Abz
(@abzlevelup)
Hi everyone, apologies for the delay here, I’m back now.
We just released The Events Calendar 6.0.4. We fixed quite a few errors in this release, and it may have solved this issue as well. Please update and let us know if that fixes the issue here.
To be safe, we’d recommend conducting tests and updates on a Staging Server and keep a working backup of your website.
Also, please clear any caching for both third-party plugins and server-side (if you have any). It would also be good to flush permalinks.
Best,
Abz
Thanks @abzlevelup!
I have this running on our Staging Site and will check every morning to see if the issue is still there.
I’ve been checking production every morning with v5.x and usually can replicate the issue every few days, so it will probably take a bit of time to make sure v6.x is working as expected. 😄
I’ll update here when I know more.
Plugin Support
Abz
(@abzlevelup)
Hi @rtvenge, that would be amazing. Thanks, and please do keep me posted.
Have a great day.
Best,
Abz
Plugin Support
Abz
(@abzlevelup)
Hi @rtvenge, thanks for sharing more information here. Could you try updating it to Pro v6.0.4 and Free v6.0.5? See if that makes a difference. 🤔
We’d like to take a closer look at this one, and since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.
Looking forward to helping you with this one.
Best,
Abz
Thanks @abzlevelup. I’ve opened a ticket with our Pro account.
I’ve also upgraded to the latest versions of both plugins on the Dev site. We’ll see if I run into the intermittent issue again.
https://whltrust.hbserver.dev
Plugin Support
Abz
(@abzlevelup)
Nice @rtvenge, appreciate the updates and for creating the thread on our helpdesk for our premium users — we’d be glad to help you out there further.
Thank you,
Abz
Plugin Support
Abz
(@abzlevelup)
This thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.
